Project Manager

Job Role: Technical Project Manager

Location : Hyderabad (Initial Hybrid)

Platform: MuleSoft API Platform OR/AND IBM App Connect Experience Required: 5+ Years in MuleSoft API Platform OR/AND IBM App Connect, Overall 10+ years of IT experience.

Job Summary:

We are looking for a dynamic and experienced Project Manager / Onsite Technical Coordinator with a strong background in MuleSoft API Platform or/and IBM App Connect to lead integration support programs, ensure service delivery excellence, and act as a liaison between business and technical teams. The ideal candidate should possess a combination of project management expertise, technical-functional knowledge, and client-facing experience to ensure smooth delivery and coordination of enterprise integration support services. This role requires onsite presence (or client coordination), stakeholder engagement, and coordination across offshore teams, with a focus on maintaining high-quality service standards and proactive issue resolution.

Key Responsibilities:

Client & Stakeholder Management • Act as the primary point of contact for the client on integration support topics. • Build strong relationships with business stakeholders, technical leads, and vendor teams. • Ensure clarity of deliverables, timelines, SLAs, and ongoing improvement plans.

Project Management & Delivery Oversight • Manage support engagements across MuleSoft API Platform or/and IBM App Connect ecosystems. • Own end-to-end planning, execution, and delivery of support and minor enhancement projects. • Ensure compliance with ITIL standards (Incident, Problem, Change Management). • Coordinate across onshore and offshore teams, align priorities, and manage escalations. • Track KPIs, SLAs, backlog grooming, and service reporting.

Functional & Technical Coordination • Understand business processes and functional flows supported by APIs or App Connect integrations. • Provide guidance to technical teams in debugging critical production issues. • Review UAT/business validation readiness and cutover plans. • Participate in solution reviews, support documentation validation, and deployment planning.

Risk, Compliance & Governance • Proactively identify risks and drive mitigation planning. • Participate in audits, RCA reviews, and monthly/quarterly business reviews. • Ensure operational configuration (OCM) and control environments (OCE) are well-managed.

People & Communication Leadership • Facilitate stand-ups, daily syncs, and steering committee discussions. • Mentor junior team members and promote a culture of quality and ownership. • Drive communication across distributed teams and ensure alignment with business priorities.

Required Skills & Experience: • 5+ years of experience in enterprise integration projects involving MuleSoft or/and IBM App Connect.

• Strong understanding of API lifecycle, integration governance, and middleware platforms. • Proven experience in managing support teams (L2/L3) and service delivery in agile or hybrid models.

• Proficient in project management tools such as JIRA, MS Project, or ServiceNow.

• Solid understanding of Salesforce/SAP/Retail integrations is a plus. • Good exposure to incident and change management practices under ITIL framework.

Preferred Qualifications:

• MuleSoft or IBM App Connect certification (Functional or Technical) is a plus. • Experience working with offshore delivery models and global clients.

Soft Skills:

• Strong stakeholder and customer management capabilities.

• Excellent verbal and written communication skills.

• Proactive mindset with ability to work in high-pressure, fast-paced environments.

• Ability to translate business needs into actionable technical tasks.