Project Coordinator - Service

Serves as first point of contact with customer to promote quality customer service and assist with increasing business within the branch locationServes as the first point of contact with customers either on the phone or at the branch, developing positive relationships with key customers.Assesses customers needs and gathers pertinent informationCreates basic work orders in appropriate systems.Provides some status updates to customers, as requested

Education, Licenses, Certifications

High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.This position may require licensing for compliance with export controls or sanctions regulations.

Experience

Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience.

1. Assesses customers needs, gathers pertinent information, and opens work orders; provides quotes, develops claims, prepares repair plans, schedules work, and provides status updated to customers on repair work in the shop. Develops diagnostic plans, quotes and repair plans by determining the length of repair based on parts and Labor availability; reviews diagnostic plans, quotes and repair plans with the Service Supervisor prior to customer contact; works with the Service Supervisor to schedule shop job assignments.
2. Ability to work in the night shift 5 PM to 2 AM.
3. Supporting Cummins Sales and Services North America business in executing end to end technical service events (Scheduling service visits coordinate with service team, work order processing, Invoicing, customer communication).
4. Strong written and communication skill.
5. Comfortable in working with various IT systems.
6. Problem solving skills.
7. Excel and Power Bi skills would be preferred.