Job
Description
Project Role : Program/Project Management Lead Project Role Description : Lead business and technology outcomes for assigned program, project, or contracted service. Leverage standard tools, methodologies and processes to deliver, monitor, and control service level agreements. Must have skills : Infrastructure Service Management Good to have skills : Service Analytics Minimum 7.5 year(s) of experience is required Educational Qualification : BCA ITIL Summary :As an Infrastructure Service Management Lead, you will be responsible for leading business and technology outcomes for assigned programs, projects, or contracted services. Your typical day will involve leveraging standard tools, methodologies, and processes to deliver, monitor, and control service level agreements. Roles & Responsibilities: Lead the delivery of infrastructure services, ensuring adherence to service level agreements and customer satisfaction. Develop and maintain strong relationships with key stakeholders, including customers, vendors, and internal teams. Provide leadership and guidance to project teams, ensuring successful delivery of projects on time and within budget. Develop and implement service improvement plans, leveraging service analytics to identify areas for improvement and drive continuous improvement initiatives. Professional & Technical Skills: Must To Have Skills:Strong understanding of Infrastructure Service Management. Good To Have Skills:Experience with Service Analytics. Experience in leading the delivery of infrastructure services. Experience in project management, including project planning, budgeting, and resource management. Strong communication and interpersonal skills, with the ability to build strong relationships with key stakeholders. Experience in developing and implementing service improvement plans. Additional Information: The candidate should have a minimum of 7.5 years of experience in Infrastructure Service Management. The ideal candidate will possess a strong educational background in computer science, information technology, or a related field, along with a proven track record of delivering successful infrastructure services. This position is based at our Kolkata office. Qualifications BCA ITIL
