Program / Project Manager 5

As a Program or Project Manager at Lam, you will play a pivotal role in driving projects/programs for Global Customer Service Ops programs. you'll be at the forefront of project initiation through delivery, using your expertise to coordinate cross-functional teams and ensure project are completed on time and within budget.

• Partner with Lam s Business Units to develop Aftermarket/ Spares Operations scalable tools and processes that support new and evolving Service products/programs using technology and scalable solutions.
• Experience in Field Service Management software (preferred MS Dynamics) and/or SAP Customer Entitlement management solution.
• Implement plans for key initiatives and investment areas to achieve defined objectives, including structural capability to support a global
• Experience working in a Matrixed Global Organization, effectively collaborating across functional and geographic boundaries.
• Solve complex business problems and build solutions that will improve operations and support critical business strategies.
• Be part of a high-performing team, collaborate to drive execution, mitigate risks, ensure compliance with program or project timelines, and deliver results aligned with business objectives
• Maintained a culture of Continuous Improvement.
• Demonstrated success in driving and sustaining BKMs across multiple sites.
• Maintained an effective Training program that ensures a global presence of professional and qualified Global and/or Regional team members.
• Demonstrated commitment to process Documentation.
• Exposure with Customer Service tasks like Quoting, Pricing, Order Processing, Customer Warranty assessments, and returns.
• Strong Project Management skills.
• Excellent communication and presentation skills.
• Strong quantitative skills and knowledge of data warehouse applications.

• masters degree with a minimum of 8 years of industry experience or bachelors degree with 12 years experience; or Technical college with 8-10 years of relevant work experience
• Experience in Field Service Management solutions (preferred MS Dynamics) and/or SAP Customer Entitlement management solution.
• Excellent oral and written communication

• Experience in Semiconductor industry
• Driving Global programs
• Exposure with Customer Service tasks like Quoting, Pricing, Order Processing, Customer Warranty assessments, and Returns.
• Strong Project Management skills.
• Strong quantitative skills and knowledge of data warehouse applications.