Program Manager, Vendor Management and Mapping Operations

You will:

• Build strong relationships with and drive operational excellence across the vendor teams, including ensuring SLAs are met, ramping up vendor operations, facilitating business reviews, and resolving day-to-day operational issues/ escalations
• Partner with cross-functional teams (Engineering, Operations & Product) locally and globally to drive continuous vertical and horizontal improvements at scale
• Identify and mitigate risk from a delivery standpoint and ensure compliance with all internal policies and procedures
• Lead large strategic initiatives involving tooling, process, policies and infrastructure that help scale the organization
• Synthesize analysis to deliver actionable, insightful, data-driven recommendations (e.g., cost-benefit, quality- impact analysis)
• Monitor, measure and communicate project progress and team performance to program teams, executives and other sponsors

You have:

• Bachelor's Degree in technical or business discipline
• Overall 8+ years of work experience managing large-scale and dynamic programs/ projects
• Experience working with and managing scaled vendor operations teams
• Proven collaboration and communications skills working with globally distributed teams and multiple stakeholders
• Ability to effectively operate with high energy and flexibility in a fast-paced, constantly evolving team environment
• Strong analytical skills and familiarity with data analysis

We prefer:

• Experience leading contract and budget negotiations
• Experience leading successful operational transformations (Lean/ Six Sigma experience a plus!)
• Strong technical skills - able to work closely/ credibly with highly technical Engineering teams
• Familiarity with Dremel/ SQL scripts

Travel requirements (if applicable):

• Ability to travel to the US as needed