Program Manager T4, SP Support

Seller Support at Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform. To expand the selection of products available to customers Amazon engages with sellers who offer their catalogue of products on Amazons global ecommerce platforms. The Seller Support team acts as the primary interface between Amazon and sellers. We obsess over providing world class support, technical assistance and account management services to our global partners. We strive to predict the Seller's needs, create innovative self-help tools and provide solutions to help our partners better serve their customers and grow their businesses.

Seller Support at Amazon provides candidates with an opportunity to join a diverse, multicultural team with direct partnerships across extensive worldwide locations. Amazon and Seller Support pride ourselves on growing talent and leadership from within, offering multiple career paths in areas such as people management, program management, technical support, HR, training and development and workforce planning.

Key job responsibilities

Establish a project/program management methodology for the team, inclusive of an intake mechanism, work tracking, and reporting.

• Ensure project/program management tracking of work, prioritization of work, on-time delivery and quality of work, processes and documentation for the function, and reporting metrics to demonstrate the portfolio of work for the team.
• Establish the business goals, supporting business metrics, and indicators for success.
• Write business and technical requirements documents and ensure clear communication and coordination of requirements to the business and development teams.
• Analyze and solve business problems at the root, stepping back to understand the broader context.
• Collaborate across SPS to establish the North Star vision for SPS and the operational plans and goals accomplish the vision; work closely with cross functional teams to ensure robust, scalable, and repeatable processes that guard against defects
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Basic Qualifications

• 5+ years of working cross functionally with tech and non-tech teams experience
• 5+ years of program or project management experience
• 5+ years of delivering cross functional projects experience
• Experience defining program requirements and using data and metrics to determine improvements
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Preferred Qualifications

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
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