Program Manager (Preproduction)

You will be responsible for managing, executing, and ensuring the performance of a customer program from initiation to completion, adhering to contractual service-level agreements. As the Program (Pre-Production) Manager based at NSEZ, Noida, you will be the primary point of contact for customers, striving to enhance customer satisfaction through feedback collection and continuous improvement initiatives. Your role will involve overseeing customer obligations to facilitate IDEMIA's work, leading and supporting the program team, and providing strategic direction to internal and external stakeholders. Your key responsibilities will include ensuring compliance with customer requirements, organizing work according to the Program Management System process, conducting tollgate reviews, monitoring key performance indicators, managing risk, and identifying and addressing issues or risks in collaboration with technical project managers. Additionally, you will be accountable for managing the Program Profit and Loss, contracts, resources allocation, and conducting monthly program reviews to ensure forecast accuracy. Your role will also involve participation in crucial customer interactions, such as closing deals and managing escalations. By joining IDEMIA, you will have the opportunity to work in a dynamic tech company that values diversity and offers a range of growth opportunities. You will play a role in contributing to a safer world while collaborating with a global community. IDEMIA is committed to fostering an inclusive environment where individuals from all backgrounds are welcomed and empowered. As a part of IDEMIA, you will be at the forefront of delivering cutting-edge innovation that meets the highest technological standards. The company is dedicated to staying ahead in a rapidly evolving world, and you will have the chance to develop your expertise and contribute to impactful changes on a global scale. To learn more about IDEMIA, the leader in Identity Technologies, please visit our website at www.idemia.com.,