Program Manager

Job Title: Program Manager Self Operations & Operator Model Location: [Gurgaon] Department: Operations Experience Required: 2-8 years Education: Graduate/Postgraduate from Tier 1 or Tier 2 institutions (e.g., IITs, NITs, IIMs, ISB, XLRI, FMS, MDI, etc.) About the Role: We are looking for a dynamic and results-oriented Program Manager to lead strategic and operational initiatives across our Self Operations and Operator Model verticals. This role requires a strong mix of strategic thinking, program management, analytical ability, and stakeholder collaboration to drive operational efficiency, revenue assurance, and process improvement across the network. Key Responsibilities: Develop and implement strategic plans for the Self Operations Business and Operator Model to align with company objectives. Oversee and streamline the daily operations of both self-managed properties and operator-managed hotels to ensure optimal performance. Own and manage Revenue Assurance Audits across the network, coordinating with vendors and internal stakeholders to drive compliance and accuracy. Take ownership of the P&L of the Revenue Assurance process , identifying opportunities for improvement and strengthening SOPs. Continuously monitor, assess, and optimize operational processes to enhance efficiency and service quality. Collaborate closely with cross-functional teams including technology, revenue, finance, and field operations to drive cohesive execution. Track and analyze key performance indicators (KPIs) and operational metrics , implementing effective churn management strategies for operator retention. Ensure that all operations strictly adhere to OYO's standards, policies, and compliance requirements . Candidate Requirements: Bachelors or Master’s degree from a Tier 1 or Tier 2 institution (e.g., IITs, IIMs, ISB, XLRI, FMS, NITs, etc.) 4–8 years of experience in program management, business operations, consulting , or a related field. Strong analytical skills with proficiency in tools like Excel, SQL, and dashboards (Tableau/Power BI preferred). Demonstrated ability to manage cross-functional programs and lead process improvements. Excellent communication, stakeholder management, and problem-solving abilities. Self-starter with the ability to work in a fast-paced and dynamic environment. Why Join Us? This role offers the opportunity to drive high-impact initiatives in one of the most dynamic verticals of the business. You will work closely with senior leadership and have a direct influence on operational strategy, revenue assurance, and long-term growth. Interested candidates can share their resume and details at adarsh.anand@oyorooms.com