Program Manager Jobs & Internship Vertical

Organization: Impacteers
Location: On-site – Chennai Employment Type: Full-time / Hybrid

Role Overview

The Program Manager – Jobs & Internship Vertical will own the end-to-end execution of Impacteers’ jobs and internship product. This role is responsible for translating strategy into action, leading cross-functional collaboration, and designing scalable processes that drive strong candidate and employer experiences, high conversion rates, and measurable outcomes.

This is a high-ownership role suited for someone who combines execution excellence with process thinking and data-driven decision-making.

Key Responsibilities

• End-to-End Program Execution. Own the complete lifecycle of the Jobs & Internship product from planning and design to execution, monitoring, and closure
• Translate organizational goals into actionable program plans, timelines, and deliverables
• Ensure timely and high-quality execution of job and internship placements
• Process Design & Operational Excellence
• Design, document, and continuously optimize end-to-end processes for employer onboarding, role intake, candidate screening, matching, interviews, and placements
• Build scalable workflows that ensure consistency, efficiency, and quality across the jobs and internship pipeline
• Establish SOPs, trackers, and documentation to support smooth execution
• Journey Ownership (Candidate & Employer)
• Own and improve the candidate and employer journeys across all touchpoints
• Ensure clarity, transparency, and a high-quality experience from application to placement and post-placement feedback
• Identify journey gaps and friction points and implement improvements proactively

Conversion & Funnel Leadership

• Lead conversion optimization across the entire funnel—from applications to shortlisting, interviews, offers, and final placements
• Track and analyse conversion metrics such as application-to-shortlist, shortlist-to-interview, and interview-to-placement ratios
• Identify drop-offs and implement data-driven interventions to improve closure rates and outcomes

Cross-Functional Collaboration

• Work closely with internal teams including Community, Partnerships, Marketing, Tech, and Operations to drive aligned execution
• Collaborate with marketing and community teams to improve lead quality and engagement
• Partner with tech and operations teams to enhance systems, tools, and workflows
• Employer & Partnership Management
• Lead employer onboarding, requirement gathering, role postings, and closures
• Act as the primary point of contact for partner organizations
• Build and maintain strong, long-term relationships with impact-driven employers
• Tracking, Reporting & Optimization
• Track key performance metrics including placements, turnaround time, conversion rates, and partner satisfaction
• Prepare regular reports, insights, and recommendations for leadership
• Use data and feedback to continuously improve program effectiveness
• Team & Stakeholder Management
• Manage interns, fellows, or junior team members supporting the vertical
• Coordinate internal and external stakeholders to meet program goals
• Foster a culture of ownership, accountability, and continuous improvement

Qualifications & Experience

• 3–6 years of experience in program management, operations, talent programs, or partnerships
• Proven experience owning end-to-end program execution and process design
• Strong cross-functional coordination and stakeholder management skills
• Experience in jobs, internships, or the social impact ecosystem is a strong plus

Key Skills & Competencies

• End-to-end execution and ownership mindset
• Process design and workflow optimization
• Journey mapping (candidate and employer)
• Funnel management and conversion optimization
• Data-driven decision-making
• Clear communication and problem-solving skills

Why Join

• Opportunity to own and scale a high-impact jobs and internship product
• Work in a mission-driven, collaborative environment
• Direct contribution to youth employment and impact careers
• On-site role in Chennai with strong learning and growth opportunities

Equal Opportunity Employer

Impacteers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, disability, or any other legally protected status.