Program Experience & Operations Manager

We are an AI coaching and training company helping organizations, teams, and educators use generative AI tools to improve how they work. Through high-impact, offline workshops and guided learning experiences, we help participants build practical AI capabilities aligned to their day-to-day workflows.

We're growing and looking for someone who can run the show behind the scenes - coordinating programs, managing the learner experience, and making sure every workshop is smooth, on time, and professional.

Requirements

Program Operations

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  Coordinate offline training workshops - venue booking, check-ins, attendance, materials, etc.

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  Communicate with leads and participants via WhatsApp/email (before and after sessions)

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  Manage sign-ups, payments, and session logistics

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  Create basic trackers (Google Sheets, Notion, etc.) for participant progress

Learner Experience

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  Share pre-reads, assignments, follow-up tests, and certificates

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  Track attendance and submissions

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  Manage a WhatsApp broadcast group or learner community

Content & Website Coordination

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  Coordinate with designers, videographers, and in-house content teams

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  Help maintain the program website or landing pages

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  Curate testimonials and feedback from participants

Back-End Support

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  Collaborate with freelancers and internal team members to run programs end-to-end

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  Document workflows and processes for repeatability

What We’re Looking For

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  3-6 years experience in training operations, L&D coordination, edtech, or event management

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  Experience working in offline programs, workshops, or cohort-based learning preferred

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  Strong execution skills - someone who gets things done, solves problems on the ground, and keeps programs running without a hitch

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  Comfortable using tools like Google Workspace, Zoom, and willing to learn AI tools

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  Based in Mumbai and open to working from our office in Andheri West

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  Bonus: Familiarity with learning design, basic SEO, or CRM/automation tools

This Role Is Not For You If:

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  You prefer only content creation or strategy

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  You are looking for a fully remote role

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  You need someone else to plan every step for you

Benefits

What You’ll Get

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  Opportunity to build a growing vertical from the ground up

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  Work directly with the founder and see your work in action every week

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  Be part of a fast-moving AI education initiative helping teams, educators, and businesses adapt to the AI era