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Program Coordinator and Relationship Lead

1 - 4 years

7 - 11 Lacs

Noida

Posted:3 months ago| Platform: Naukri logo

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Skills Required

Program Coordinator Relationship Manager Technology Database Customer service Operations Client management Monitoring Recruitment Teaching

Work Mode

Work from Office

Job Type

Full Time

Job Description

About Pearson We are the worldlearning company with more than 24000 employees operating in 70 countries We combine worldclass educational content and assessment powered by services and technology to enable more effective teaching and personalized learning at scale We believe that wherever learning flourishes so do people About the Position The Program Coordinator Candidate Relations Coordinator is responsible for providing excellent customer service and promoting client programs by answering incoming calls from clients candidates and test site administrators They are also responsible for assisting with the operational aspects of client testing programs and handle escalated servicerelated issues Key Responsibilities Level 3 Escalation calls Directly liaising with the US United States and EMEA Europe Middle East and Africa lines of business Ensure candidate results are sent to clients in a timely manner Prepare client reports Act as an escalation point for servicerelated problems Promote client programs and products Determine additional opportunities and possible operational trouble areas Input accurate customer information into the database Assist in training and monitoring call centre agents to ensure quality of service Maintaining the SLA for different LOB

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Pearson
Pearson
plc.pearson.com/

Higher Education

London Hoboken

10001 Employees

81 Jobs

    Key People

  • Andy Bird

    CEO

  • Corin M. D. Kent

    CFO

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