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What this job involves:
The Soft Services Assistant Manager supports the delivery of non-technical facility services, ensuring high-quality service delivery, client satisfaction, and operational efficiency across all soft services operations.
What your day-to-day will look like:
- Service Delivery Management
Oversee daily operations of soft services including cleaning, catering, landscaping, and waste management
Monitor service quality and performance against SLAs and KPIsConduct regular inspections and quality auditsManage vendor relationships and subcontractor performance
Supervise and mentor soft services staff and contractors
Conduct training programs and safety briefingsManage work schedules and resource allocationHandle performance management and disciplinary actions
Serve as primary point of contact for soft services inquiries
Respond to service requests and complaints promptlyConduct client meetings and service reviewsEnsure high levels of customer satisfaction
Manage soft services budgets and cost controls
Review and approve invoices and purchase ordersIdentify cost-saving opportunitiesPrepare financial reports and variance analysis
Ensure compliance with health, safety, and environmental regulationsMaintain proper documentation and recordsConduct risk assessments and implement safety protocolsManage emergency response procedures
Required Skills and Experience:
Graduation in hospitality managementyears of experience in facility management or soft services2+ years in a supervisory or management roleProficiency in Microsoft Office Suite (Excel, Word, PowerPoint)Basic financial management and budgeting skillsExcellent verbal and written communication abilitiesStrong leadership and people management skillsCustomer service and client relationship management experience
Desired or preferred experience skills:
Bachelor's degree in Facility Management, Business Administration, or related field.Ability to read and interpret service contracts and SLA.Knowledge of cleaning standards and proceduresFacility Management Professional (FMP)Certified Facility Manager (CFM)
Estimated compensation for this position between 6.5 to 10 LPA
The salary listed is an estimate and not guaranteed. A salary offer will vary based on applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data
Location:
on site, Navi Mumbai ( Kalwa Industrial Area )
Client:
DCHI Colt, Navi Mumbai
Job Profile:
Engineer-P1If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!
