Professional, Product Support

JLL

3 - 5 years

3 - 5 Lacs

aurangabad west bengal india

Posted:5 days ago| Platform: Foundit logo

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Skills Required

records maintenance data integrity maintenance management system

Work Mode

On-site

Job Type

Full Time

Job Description

Roles and Responsibilities

Responsible for overall integrity of the Corrigo system, supporting the client team, overseeing proper system use, and configuration to meet internal and client objectives.
Ongoing Database management
Track time spent supporting accounts and manage data management requests submitted from clients in a Corrigo instance
Manage the Corrigo systems and associated data platform, as it specifically relates to performance management/reporting and maximizing Corrigo capability.
Serve as subject matter expert to the client team for all CMMS systems related questions, support issues, and requirements
Explore options to satisfy new business needs within the capabilities of existing systems; configure, document and deploy solutions
Support the account team users with general questions and other systems support requests.
Maintain thorough knowledge of user base and critical user needs
Maintain and demonstrate thorough self and team understanding of Corrigo product features and functionality by participating in training and knowledge shares and by utilizing documented resources
Manage and identify change requests and analyze impact of changes to the client.
Leverage past learning and category/business knowledge in support of client business decision making
Develop and maintain accuracy of data

Skills/Qualifications

Minimum 3 years of Corrigo Platform experience is required
College graduate (BS/BA) preferred, but not required, preferably in information systems, computer science, or business administration
Customer service focus
Experience in real estate Industry and facility management operations a plus
Exceptional analytical and problem-solving skills
Strong proficiency in MS Excel, specifically using formulas for data analysis
Excellent oral and written communication skills
Experience in managing simultaneous complex tasks from inception to successful completion
Strong technical skills with the ability to learn new applications quickly
Excellent attention to detail
Self-motivated, able to set priorities, and work autonomously
Data analysis/implementation
Ability to communicate and implement complex ideas
Ability to work in a Team environment

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