Productivity Technical Specialist-Atlassian

Job Title:

Job Purpose

productivity, collaboration, and efficiency

Key Responsibilities

• Use and manage Atlassian tools (Jira, Confluence, JSM) to improve teamwork, processes, and collaboration.
  
• Act as a

  technical expert and advocate

  for Atlassian products, helping teams design and implement solutions.
• Partner with stakeholders to create quick solutions that enhance productivity and user experience.
  
• Ensure consistent governance, standards, and best practices in using Atlassian tools.
  
• Build strong relationships with business and technology teams to promote proper and effective tool usage.
  
• Provide expert advice on

  Jira and Confluence

  setup, permissions, and site management.
• Create learning materials and training sessions to boost user adoption and collaboration.
  
• Stay updated on the latest trends in

  Atlassian tools, Microsoft products, and AI

  .
• Develop and maintain Jira solutions based on agreed requirements and standards.
  
• Troubleshoot and resolve Atlassian-related issues quickly and effectively.
  
• Support modern, data-driven ways of working that enhance user experience.
  
• Work within a collaborative, self-managed team to find and implement the best solutions.
  
• Ensure all activities follow

  security and privacy

  standards.
• Continuously learn and share knowledge to help others grow in using technology.
  

Skills, Qualifications & Experience

• Proven experience in

  Atlassian administration and development

  configuring, maintaining, and customizing Jira, Confluence, and related tools.
• Strong technical understanding of

  workflows, automation, and integrations

  with other systems.
• Knowledge of

  Microsoft 365, Power Platform, and other SaaS productivity tools

  .
• Experience in

  project/change management

  and stakeholder engagement.
• Relevant certifications (e.g.,

  Atlassian Certified Professional

  ) preferred.
• Familiarity with

  Agile

  and

  IT Service Management (ITSM)

  frameworks.
• Strong communication and presentation skills — able to train and guide users.
  
• Organized, flexible, and able to manage multiple projects simultaneously.
  
• Collaborative mindset with strong problem-solving, critical thinking, and learning attitude.
  
• Passionate about technology and continuous improvement.