Production Tech Support Executive

Product Tech Support Executive

Experience: 6 months - 3 years

Location: Hyderabad,

Mode of work: Work from Office

Notice Period: Immediate

Role Overview:

Quiktrak

Job Responsibilities:

First-Point Resolution:

Master the Product:

Guide and Assist:

Bug Detection and Delegation

Proactive Communication:

Close the Loop:

Documentation:

Continuous Learning:

Uphold SLA Standards:

Educational Qualifications:

Bachelor's or Master’s Degree in Computer Science, Engineering, IT or a related field, or equivalent work experience.

Technical Skills Required:

1. Previous experience in a support or client-facing role in the tech sector.

2. Adeptness in learning and mastering new software tools.

3. Exceptional communication and interpersonal skills.

4. A proactive approach, with a knack for problem-solving.

5. Familiarity with common support tools and platforms like Zendesk, Jirra etc...

Soft Skills Required:

1. Fluency in English to interact effectively with US-based clients is a must.
2. Outstanding leadership and organizational skills
3. Consultative approach during internal and external discussions.
4. Excellent written and verbal communications
5. Ability to impress customers and prospects with functional knowledge and understanding of their business.
6. Ability to work effectively with offshore teams – have necessary patience and understanding of cultural differences.