Production Support Lead_ Immediate Joiners Required_ Bengaluru

CIEL HR

8 - 9 years

10 - 20 Lacs

bengaluru

Posted:2 days ago| Platform:

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Skills Required

java production/application support lead log analysis aws cloud sql backend support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role: Production/Application Support Lead

Experience: 8 -9 Years

Relevant Experience in Application Support Lead: 8+ Years

Notice Period: Immediate Joiners Only

Key Roles & Responsibilities:

Required Skills & Experience

8+ years in Production/Application Support, with 3+ years leading support teams for mission-critical BFSI systems.
BFSI domain understanding with technical knowledge (SQL, logs, cloud), process discipline (ITIL/SLAs/RCAs), and people leadership to deliver consistent outcomes for bank stakeholders.
Strong BFSI lending/collections understanding; exposure to SLI/JLG/SHG.
Solid SQL for diagnostics (PostgreSQL/Yugabyte/MySQL or equivalent).
Log analysis and tracing (e.g., ELK/OpenSearch, CloudWatch, distributedtracing).
Comfortable with REST APIs, microservices, message queues (e.g.,Kafka/RabbitMQ), caches (e.g., Redis).
Android app support basics (crash/ANR, versioning, device/network constraints, sync conflicts).
AWS fundamentals (EC2/EKS/LB/RDS/S3/CloudWatch/IAM guardrails).
Process discipline: ITIL (Incident/Problem/Change), SLAs/OLAs, RCAs, release governance
.

Reach us:If you are interested in this position and meet the above qualifications, please reach out to me directly at swati@cielhr.com and share your updated resume highlighting your relevant experience.

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