L3 Support with Lead exp

Position: L3 SupportLocation:  BangaloreJob type: Contract to hire

6+ years

On payrolls of Randstad Digital

Face To Face Interview

Exp: L3 support and lead exp

JD  for L3 Support role

Technology: Unix / Linux, Shell Script, SQL
Incident Management Tool and other tools: Service now, AppD, Splunk, ME, CRMNext Knowledge.Additional  Skills : ITIL, Banking Knowledge

24*7 - Rotational week offs

• General application health-check & system housekeeping activities
  o Level 2 incident management for Live incidents raised in ITSM toolo Provide test data extracts from live environment for testing purpose, with retrieval/desensitize scripts/queries, provided by end-customer/principalo Extract Production data as per business needs.o Creation of alarms in application servers and subsequent support for the feed createdo Carrying out pre-production installation checks and testingo Raising the Change request for live deployment in Principal/End customer change management systemo Deployment of work packages, projects and bug-fixes in production for applications in scopeo Sanity testing for releases for live deployment testing.o Liaising with other vendors and Principal personnel as part of incident management/release deploymento Provide inputs to project teams from an operational perspective in order for project teams to develop operational system requirementso Attend live incident & problem management meetingso Participate in Service Improvement Plans and Technical Service Review Meetings.o Participate in BCP and DR activitieso Keeping abreast of, and adhering to, relevant Principal processes, including Change and Release Management.o Support Security, Regulatory requirements in accordance with Principal procedureso Root cause analysis for tickets. • For P1/P2 tickets and recurring low-priority tickets, detailed root cause analysis will be done.• For non-recurring lower priority tickets, only initial analysis is carried out and updated in the ticketing toolo Creation and maintenance of Principal support documents.  This would only include for all changes from the start of this contract and past changes will not be updated.o Automations and Process Improvements

Coordinate with the design and development teams to resolve complex application and system issues

• Troubleshoot and rectify application issues
• Provide progress updates to senior managers
• Perform root cause analysis to identify the reasons for the underlying issue
• Plan and execute strategies and configuration changes to ensure optimal quality assurance for all applications
• Monitor all alerts related to applications and provide proactive services
• Maintain positive working relationships with other team members, including engineers and customer support technicians
• Debug any server issues that impact application performance
• Coordinate with the quality assurance and development team to administer code migrations across various environments
• Prepare and maintain documentation for all issues and the implemented solutions
• Recommend ways to optimise business performance by presenting solutions to existing challenges