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Trellance
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Production Support Engineer

Production Support Engineer

Trellance

4 - 9 years

2 - 5 Lacs

Ahmedabad

Posted:5 days ago| Platform:

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Skills Required

Performance tuning Data analysis Production support Machine learning Incident management Troubleshooting Technical support Analytics Monitoring Python

Work Mode

Work from Office

Job Type

Full Time

Job Description

COMPANY OVERVIEW:

Trellance is a leading provider of business analytics and technology consulting for credit unions, helping them meet the financial needs of today s digital consumers. With a comprehensive suite of data science solutions, professional staffing, and professional services, the Trellance team ensures credit unions increase efficiency, manage risk, and improve the member experience. As credit unions tech partner, Trellance brings them to the next frontiers of fintech, filled with powerful tools such as artificial intelligence and machine learning.

Data In. Insights out.

Learn more at Trellance.com .

What are we looking for? (Minimum Qualifications)

Overall, 4 years and a minimum of 2 years of experience in technical support, customer experience, and troubleshooting.
Strong command over SQL with the ability to write complex queries for data extraction, manipulation, and performance tuning.
Skilled in using CTEs, window functions, subqueries, aggregation techniques, and optimization practices to support analytical workloads and reporting solutions.
Hands-on experience working with Snowflake for data storage, processing, and analytics.
Proficient in using Snowflakes SQL dialect, virtual warehouses, time travel, and cloning features.
Proficiency in Power BI with a strong understanding of its core components for data analysis and visualization.
Excellent verbal and written communication skills in English.
Ability to work both independently and as part of a team.

Preferred Skills:

Familiarity with the Banking domain is advantageous.
Previous experience dealing with support cases or requests via e-mail or any ticketing tool.
Fundamentals of Data Build Tool (DBT) and Python programming language.
Certification in Azure, Snowflake, or Power BI.
Flexible to work in shift or occasional weekend work.

Roles and Responsibilities:

Working with functional and technical teams that are both India and US based.
Provide daily support with a resolution for support cases and act as a liaison to business and technical leads to ensure issues are resolved in a timely manner.
Providing a high level of service to our customers and adhering to our strict SLAs for response times
Problem determination, workaround resolution, root cause analysis, and major incident management.
Suggest fixes to complex issues by doing a thorough analysis of the root cause and impact of the defect.
Administration of multiple instances of Microsoft SQL Server which includes backup management, monitoring, and troubleshooting of SQL-related job failures, and creation of custom SQL views and procedures.
Developing and attending training for self-improvement to assist and share knowledge with the team.

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Production Support Engineer