Production Support Analyst

E4 Software Services

3 - 6 years

3 - 10 Lacs

mumbai maharashtra india

Posted:1 day ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Profile :Production Support Analyst

Experience : 3 to 6 years

Location :Bangalore/Chennai/Mumbai/Pune

Mode : work from Office

Notice Period : Immediate to 15 Days

Skills

Responsibility:

Strong customer service and support focus with a desire to deliver a high quality service Experience with working in an ITIL environment.
ITIL foundation Certification desired
Basic knowledge of SDLC
Technical experience in Web based technology environments and related dependencies between platforms, database, and application levels (UNIX, Oracle, Windows)
Strong technical skills PLSql, Unix, Unix shell scripting
Experience on scripting including Shell Python
Ability to quickly receive and process information, make appropriate risk-based decisions
Excellent communication skills, both oral and written
Effective issue management skills, problem identification, root cause analysis, and solution recommendation
Experience in enterprise incident management practices, monitoring and performance tools
Experience with Monitoring Tools

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