Work from Office
Full Time
Implementation and Maintenance
Band-B2 5 to 7 Years
CBR-130K
Location: Pune
9 to 6
JD as below:
Perform Root Cause Analysis in detail for High severity Incidents and take action on fixing the underlying cause of the high severity issues. Take necessary preventive actions also.
Support customer to fill in the Post Incident Report (PIR) when any high impacting Incidents affecting customers occurred.
Participate / Initiate in War Room calls that impacts application availability or has a customer impact
Willing to work on shifts (Morning & Afternoon shifts) & Weekend support
Tools Used:
Remedy Ticketing Tool
Rally (For Story and Bug Tracking)
Splunk and Dynatrace for Monitoring
WinScp (file movement/ validation)
Cyberark/Putty
Toad Querying Tool for DB
Wipro
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