Production Engineer

As a Production Engineer at TSYS, your main role will be to provide production support for the bank's software applications. This includes administering and resolving day-to-day production application issues, performing tests, and conducting root cause analysis. Your responsibilities will also involve designing production support procedures, policies, and documentation, as well as preparing recovery procedures and coordinating code migration across environments. Key Responsibilities: - Perform all tests on production applications - Design production support procedures, policies, and documentation - Identify and resolve technical issues - Coordinate with IT groups and external vendors - Manage code migration to ensure synchronized functionality - Provide in-depth analysis to resolve production issues - Supervise alerts related to production application and system procedures - Deliver regular training to teams - Develop test scripts for new/changed production application capabilities - Capture and share best-practice knowledge - Track improvements and escalations to closure Qualification Required: - Graduation in Bachelor of Science (B.Sc), Bachelor of Technology (B.Tech), or Bachelor of Computer Applications (BCA) - Post-Graduation in Master of Science (M.Sc), Master of Technology (M.Tech), or Master of Computer Applications (MCA) You will also be responsible for staying updated with global market trends, collaborating with internal stakeholders, and effectively tracking all deliverables. With 5-8 years of experience, you are expected to deliver high-quality production support services and ensure the reliability of production applications.,