Production \/ Application Support (Dot Net \/ JAVA\/ DDS\/ J2EE)

Job Title: Production\/Application Support (Dot Net \/ JAVA\/ DDS\/ J2EE)Job Location: BangaloreJob Purpose:The role delivers information technology solutions to fulfill business and functional requirements. Responsible for the conversion of business requirements to technical specifications, delivery and post implementation maintenance activitiesKey Result Areas:Conduct development in response to user requirements, project involvement or changing technologies.Develop information technology solutions making specific determinations about system performance.Prepare\/verify production transfer documentation.Monitor applications to ensure adequate system resources to process at production standards.Follow up and co-ordinate with internal teams for SIT, UAT support and Production Rollout.Perform root cause analysis (RCA) arising from production system disruption and gather required information and logs from the system for investigation.If required, follow up with vendor for resolution and closure of the issue.Deploy bug fixes in test environment and perform SIT.Get the fix tested by users and take appropriate actions to move the change in Production.Coordinate with DBA for re-indexing activities as per the system DB requirements.Coordinate with associated teams for Security\/OS\/DB patches in development environment.Operating Environment, Framework and Boundaries, Working Relationships:Member of the development\/implementation team (including off-shore) working on assigned tasks, project activities and IT initiatives.Co-ordinates with members and other functional teams and provides oversight for deliverables from off-shore.Work with team members participating in shadowing and training activities.Adhere to information controls and security frameworks\/procedures, including change and incident management process.Provide general administrative support to the team, including, meetings, knowledge transfer and activity reporting.Problem solving:Ability to break down complex issues and identify most important and relevant information and options.Ability to present and discuss problems with others toward permanent solution.Investigate and understand the cause of defects raised.Interpret, understand and resolve user support issues.Ability to perform root cause analysis.Recommend solutions to system or process obstacles.Knowledge, Skills and Experience:Good knowledge of Payments \/ Corporate online banking domainAbility to work on Unix platform, Oracle, PL-SQL knowledge, SQL server mandatoryGood knowledge in Core Java with external systems integration like DB\/Web services\/CRM.Good knowledge in Apache\/Tom cat or any other web server.Good knowledge in J2EE\/JRE.Good knowledge in client browsers and configurationsGood Knowledge in Mobility SolutionsAbility to review, understand system documentation.Good verbal and written communication including ability to prepare system documentation.Ability to interpret solution documentation and identify areas of concern and recommend approach.Ability to multi-task in a dynamic work environment.6-8 years programming and support experience with 3+ years project work in a relevant domain.Computer Science degree or equivalent.