Production and Support Engineer(Trading)

The Technical Production Support Analyst is a frontline expert responsible for the seamless operation of

our production trading environment. This role involves proactive monitoring, rapid incident response, and

resolution of technical issues impacting real-time trading systems. The analyst will act as the bridge

between technical teams and business stakeholders (traders, portfolio managers, operations) to ensure

minimal disruption to business operations in a fast-paced environment. 

Key Responsibilities

* Incident Management & Resolution: Monitor system performance and logs to identify potential issues,

diagnose complex incidents in real-time, and implement immediate fixes or workarounds to restore

services rapidly and minimize downtime.

* Troubleshooting: Conduct in-depth analysis and debugging of issues across various layers of the

application stack, including software, hardware, and network components, using diagnostic tools.

* Collaboration: Work closely with development, quality assurance (QA), and infrastructure teams to

identify root causes of recurring problems and propose long-term solutions/permanent fixes.

* User Support: Provide expert support to internal users (trading desks, trade support) and external

clients, effectively communicating technical issues and resolutions to non-technical stakeholders.

* System Maintenance: Perform routine health checks (BOD/EOD tasks), maintenance, and updates to

production systems to ensure maximum uptime.

* Automation & Improvement: Proactively identify opportunities for automation of routine tasks and

develop scripts to improve efficiency and reduce manual intervention

* Change & Release Management: Review changes and releases for impact on trading systems and

assist in coordinating code deployments and migrations through different environments.

* Compliance & Regulatory Reporting: Assist in data requests for regulatory and compliance purposes

and ensure adherence to IT policies and operational controls. 

Required Skills & Experience

* Excellent debugging skills at both the front end and back end, including database analysis, log analysis,

and developer console troubleshooting across various platforms such as mobile apps and web

applications.

* Technical proficiency: Strong knowledge of Pl/sql ,SQL, Java, and ELK (Elasticsearch, Logstash,

Kibana) logs, with proficiency in Jira.

* Database Management: Hands-on experience with SQL for data extraction, log analysis, and database

management systems (e.g., Oracle, MS SQL, PostgreSQL).

* Financial Domain Knowledge: Strong understanding of Equity Capital Markets, financial instruments,

trade life cycles, and general financial terms (e.g., futures, options, derivatives).

* Trading Systems: Prior experience in supporting front-end trading applications and exchange

connectivity systems is mandatory.

* Communication: Strong verbal and written communication skills to articulate complex information clearly

to technical teams and business users.

* Methodologies: Familiarity with IT service management frameworks (ITIL) and incident/problem/change

management processes.

Warm Regards

Rishu

9518644040

Mehta.rishu2@indiabulls.com