Posted:1 day ago|
Platform:
Hybrid
Full Time
Key Responsibilities:
Monitor production systems and address incidents, alerts, and service interruptions in a timely manner.
Troubleshoot and resolve application errors, data issues, and process failures.
Execute SQL queries to investigate data inconsistencies and support business queries.
Perform basic Linux administration tasks to manage servers and monitor system performance.
Analyze network and data structures to identify bottlenecks and optimize service delivery.
Liaise with cross-functional teams to implement production fixes and continuous improvements.
Maintain incident and issue documentation, ensuring proper escalation as per SLA guidelines.
Participate in on-call rotation and provide weekend/after-hours support as needed.
Must-have Skills:
Strong knowledge of SQL (queries, joins, indexes, troubleshooting data issues).
Experience working with Linux (basic commands, file permissions, log analysis, scripting basics).
Familiarity with network concepts (DNS, TCP/IP, routing) and data structures (trees, arrays, lists).
Strong problem-solving skills with a proactive and collaborative attitude.
Good-to-have Skills:
Exposure to ticketing tools (JIRA, ServiceNow).
Understanding of ITIL processes and incident management.
Familiarity with scripting languages (Bash, Python).
Experience with any application monitoring tools (Prometheus, Grafana, Splunk, etc.).
Dexian India Technologies
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