Product Training Specialist II

General Description

Duties And Responsibilities

• Deliver virtual/onsite instructor-led sessions on Sabre products, tools, and solutions to external customers.
• Facilitate interactive learning experiences that help participants apply knowledge to practical situations.
• Collaborate with internal teams and customers to define course specifications, objectives, and required outcomes.
• Maintain and update training materials to ensure content accuracy, quality, and consistency across regions.
• Contribute to the development of eLearning and computer-assisted training resources.
• Evaluate participant progress through assessments and provide constructive feedback.
• Partner with regional and global stakeholders to ensure training programs meet evolving business and customer needs.
• Manage multiple training projects, timelines, and deliverables with minimal supervision.
• Actively share best practices and support continuous improvement initiatives within the global training organization.
  

Qualifications

Education & Experience:

• Solid knowledge and hands-on experience with Sabre system functionalities (required).
• Experience delivering training sessions or facilitating learning is preferred.
• Previous experience in the travel or airline industry is an asset.
  

Skills & Competencies

• Excellent communication and presentation skills, with the ability to simplify complex concepts.
• Self-motivated, proactive, and able to work independently while collaborating effectively in a global, cross-regional team environment.
• Strong organizational and problem-solving abilities, with attention to detail and quality.
• Advanced computer literacy, including proficiency with Microsoft Office and virtual learning platforms (e.g., Teams, Zoom, Webex).
• Adaptable and comfortable working in a dynamic, multicultural setting.
  

Languages

• Professional fluency in written and spoken English.
• Additional languages are considered a strong asset.