Job
Description
This is an extraordinary opportunity for an individual with the experience and enthusiasm to help develop the next generation of Oracle NetSuite Customer Success team members and while having a direct impact on the practice. As a key member in the Oracle NetSuite Global Business Unit (GBU) Enablement organization, this position is primarily responsible for our global Consulting Delivery enablement programs. Customer Success Enablement supports newly hired campus and experienced Consultants, Project Managers, Delivery Leads, Solution Architects, Client Service Managers, Customer Support Representatives, Customer Success Advisors, Trainers and Operations team members. This role is central to acclimating new hires to the NetSuite environment and product, developing the consulting and business soft skills, supporting the continuing enablement of employees, and teaching our customer engagement model, implementation methodology, and business processes. As a member of the Oracle NetSuite Global Business Unit (GBU), this position is responsible for facilitating learning initiatives for our Customer Success organization; ensuring consistent delivery and experience across locations and in collaboration with the larger Enablement Organization. You will consult with business stakeholders and conduct needs assessments to identify strategically aligned learning and development initiatives, lead the design and development of training courseware in a variety of delivery modes (e.g. instructor-led training, self-paced training, virtual, blended), work with SMEs and business partners to collaborate on content creation, as well providing input on measures regarding business impact and effectiveness of deployed learning solutions. The Enablement Lead will help oversee their preparation for entry into the practice and support continuing education initiatives. Such activities include conducting workshops, developing and maintaining learning assets, managing learning tools, utilizing feedback and evaluation mechanism to drive learning outcomes and guiding learners through structured activities defined within the various enablement programs. Additionally, you will be in a unique position to contribute to the growth and development of overall Customer Success Enablement programs. You will be responsible for assisting in the ongoing development of enablement training and associated materials; including working with other departments to augment existing materials provided by them. Additional activities include administering feedback sessions, revising or developing content based on participant feedback and new program initiatives, partnering with team members to ensure a consistent experience globally across all offices, and providing support as requested for overall Enablement operations. Responsibilities displayed in the job posting Responsibilities: Team with multiple stakeholders to define measurable learning objectives and goals, present solutions/plans, then develop content to execute on the solution Collaborate with fast-paced, high-volume enablement and curriculum development or support teams to develop innovative content Ensure content and learning path alignment across various Enablement Programs Facilitate and help maintain key content areas including Product, Methodology, Business Skills, and/or Internal Processes Acquire and maintain a working knowledge of the capabilities of NetSuite Partner with Customer Success teams to identify and advocate for their specific enablement needs Conduct needs assessments and feedback efforts with key stakeholders Deliver instructor-led training and facilitate sessions to participants Communicate effectively with a diverse subject matter expert (SME) group, extracting pertinent information then transforming that content into digestible pieces Drive program and participant success; investing in the success of the team and going above and beyond Motivate individuals to succeed through impassioned leadership, coaching, and creativity Work effectively and cross-functionally across the organization; earning trust and building relationships throughout Develop and maintain enablement content and/or assist in establishing processes Participate in the recruiting process for future Campus/Intern classes as needed Contribute to team or organization-wide initiatives to drive efficiencies and support business objectives Perform ad hoc responsibilities as assigned Ideal Candidate: Consultative approach to identifying, assessing, and prioritizing requirements Excellent stakeholder management skills with the ability to work in a global, team environment Experience training users on ERP, financial, or accounting systems is desired; knowledge of NetSuite a plus Strong presentation, training and group facilitation skills; familiar and competent with audience-engagement methods and techniques appropriate for all types of audiences Solid project management skills the ability to multi-task, excellent time management, organization, and prioritization skills with the ability to manage and meet tight deadlines Proactive approach and desire to launch and successfully execute new initiatives Demonstrated knowledge of instructional design and adult learning principles desired Ability to create and track metrics Outstanding communication skills; presentation, written, verbal, listening, and influencing Proficiency in English is required Bachelors degree or recognized equivalency or achievement of recognized professional level Willing and able to perform responsibilities in office Willing and able to work North America business hours
