Product Support

Product Support – Subject Matter Expert (EdTech) | House of EdTech
Location: Kolkata, Salt Lake, Sector 5 (Work from Office)
Start Date: Immediate Joiner
Salary: Up to 4 LPA (Up to ₹3 LPA Fixed + Up to ₹1 LPA variable)
Office Timings: 11 AM – 8 PM (6-day workweek)

About Us

At House of EdTech (Goenka Kachave LLP), we don’t just educate—we empower! Founded by IIT Kharagpur alumni, we have transformed the careers of millions through our cutting-edge courses in AI Tools, Stock Market, Personal Finance, Data Science, and MS Office.

With 600+ employees, 10+ offices across India, and ₹250 Cr+ ARR, we are expanding our team in Kolkata—and we’re looking for talented Product Support Specialists who can master our products, guide our learners, and help them make informed decisions.

If you have strong academic credentials, a passion for learning, and the ability to break down complex concepts, this is your opportunity to be part of a high-energy team and make a real impact!

Key Responsibilities

• Product Mastery: Learn our products in depth, including their features, benefits, and applications.
• Time Stamp Expertise: Understand and communicate time stamps, modules, and structured course flow to guide learners effectively.
• Cross-Product Marketing: Suggest and promote relevant products based on customer needs and interests.
• Customer Guidance: Help learners make informed choices by explaining product differences, value, and best-fit options.
• Product Understanding Support: Assist customers in understanding how to use and get the most out of our courses and tools.
• Collaboration: Work closely with sales, marketing, and tech teams to enhance product presentation and learner experience.
• Feedback Loop: Share insights from customer interactions to improve course content and deliver.

Required Skills & Qualifications

• Education: Bachelor’s degree or higher (preferably with strong academic performance).
• Communication: Excellent verbal and written skills in English and Hindi.
• Learning Agility: Quick to grasp new products, tools, and concepts.
• Customer-Centric Mindset: Ability to understand and address customer needs with clarity and empathy.
• Tech-Savvy: Comfortable with digital platforms, online tools, and learning management systems.
• Analytical Thinking: Ability to connect customer requirements with product features for the best match.
• Experience: 0–3 years in product support, training, or academic counseling (Freshers with strong academics are welcome!).

Why Join House of EdTech?

• Fast-growing EdTech Company: Work with a company backed by IIT Kharagpur alumni and industry experts.
• Career Advancement & Mentorship: Learn directly from experienced professionals and industry leaders.
• Performance-Based Incentives: Earn attractive bonuses and incentives based on your contributions.
• Vibrant and Energetic Work Culture: Be part of a team that values innovation, collaboration, and continuous improvement.
• Make an Impact: Help shape the future of education and empower learners across the country.

Job Type: Full-time

Pay: Up to ₹400,000.00 per year

Benefits:

• Provident Fund

Application Question(s):

• Are you currently in Kolkata, or willing to relocate to Kolkata (Salt Lake, Sector 5) for this role?
• This role requires working from the office, 11 AM – 8 PM, 6 days a week. Are you able to commit to this?
• Do you have any prior experience in product support, academic counseling, or training?
• Are you comfortable working with digital platforms, learning management systems, and online tools?
• This role involves cross-product marketing and guiding learners to the best-fit course. Are you comfortable suggesting and upselling products when relevant?
• What is your current monthly in-hand salary?
• What is your expected monthly in-hand salary?
• Give a short example of how you would explain a difficult concept (e.g., stock market basics or data science term) to a beginner.

Work Location: In person