Product Support

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

We are currently seeking an experienced professional to join our team in the role of Product Support

Principal responsibilities

• Support gathering insight into customer needs and championing customers’ preferences to direct the product vision of what is being developed.

• Making and keeping the product a success - by ensuring that it offers a strong value proposition to the customers and users and that it creates the desired business benefits

• Responsible for delivering value to the business, engaging with the customer to ensure the team is building the correct product

• Collaborates with the team to showcase the product to stakeholders

• Supports management of the product feature backlog to understand customers' values and needs

• Support management defects and register quality indicators within project delivery framework

• Support the team by quickly familiarizing new team members with the team’s purpose and expectations

• Support and encourage constructive cross-country, cross function, and cross-business teamwork by demonstrating collaboration and taking prompt action to address any activities and behaviors that are not consistent with HSBC's diversity policy and / or the best interests of the business and its customers

• Give timely, honest and constructive feedback to others

• Experience in Credit and lending within commercial / global banking is preferred but not mandatory.

• Experience working with agile programmes

• Strong decision making and problem-solving ability.

• Proven ability to work across regions whilst maintaining a global perspective.

• Ability to work with IT teams to deliver on tight schedules.

• Understands and supports product propositions

• Supports the delivery of timely, incremental value to the business through efficient Agile ways of working

• Demonstrates a comprehensive understanding of a broad range of products relevant to the business

• Understands and can effectively describe the features and benefits for specific customers in the business

• Develops product enhancements that will improve customer experience

• Evidence of self-development across several disciplines

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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