Product Support Executive - Intern

Ignite Solutions

0 - 3 years

1 - 4 Lacs

pune

Posted:12 hours ago| Platform:

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Skills Required

troubleshoot customer care problem resolution customer support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Were looking for a Customer Support Executive who can help our users unlock the full potential of our AI productivity platform thats changing how teams work.

Heres what you will do:

Provide exceptional, empathetic support that makes our customers feel heard, valued, and empowered to succeed with our AI tools.
Master our platform inside-out to guide users through everything from quick sign-ups to advanced AI agent configurations, workspace management, and collaborative features.
Troubleshoot with creativity and patience whether its helping a team set up their first shared workspace, explaining credit pools, or walking someone through our AUTO mode that picks the best AI for their task.
Be our customers voice internally gather feedback, identify pain points, and work with our product team to make Chaturji even better.
Create helpful resources such as FAQ updates, how-to guides, and best practice tips that help our community grow stronger.

Your Skills

Natural problem-solver with patience and genuine care for helping others succeed.
Tech-savvy communicator who can explain complex AI concepts in simple, friendly terms.
Multi-channel support pro comfortable with chat, email, video calls, and whatever our customers need.
Empathy You understand that great support is about relationships, not just tickets closed.
Quick learner who can master new AI tools and features as we continuously innovate.
Collaborative spirit you work well with product, engineering, and sales teams to deliver seamless customer experiences.
Detail-oriented with strong organizational skills to manage multiple conversations and follow-ups.
Curious about AI and productivity tools with an enthusiasm for learning how they transform work.

What do we offer

An open, honest culture. As part of our team, youll get an opportunity to contribute to our ideas, plans, and success.
We treat you with respect (and trust you will do the same to your team members and our customers).
We hire carefully Our hiring process results in getting people with the right attitude on board.
Your credentials are not as important as your empathy, your problem-solving skills, and your genuine desire to help others succeed.
Front-row seat to the AI revolution youll see firsthand how our platform transforms teams and businesses every day.

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