Product Support Engineer

GlobalLogic is seeking candidates with SQL and networking skills to join as an Engineer (Product Support) in Gurgaon. As part of this role, you will leverage your web development expertise to assist in support activities, issue resolution, and product enhancements. Collaboration with various teams, including development, business, and customer support, is crucial to ensure a positive user experience and address technical challenges effectively. You will be responsible for triaging issues from multiple channels such as phone, chat, or web portal, prioritizing customer urgency, and issue priority. Furthermore, you will utilize internal information repositories, log all incidents and requests, and accurately document customer interactions in the case management system. Effective communication, both written and oral, is essential to create positive experiences and uphold professionalism. To succeed in this role, you must possess the ability to assess customer sentiment, drive issues with urgency through the organization, and understand the business impact of issues. Maintaining a calm demeanor under stressful conditions while addressing customer concerns is crucial. Additionally, demonstrating appropriate etiquette, timeliness, and professionalism in verbal and written communication is key to ensuring customer satisfaction. GlobalLogic offers an exciting work environment with projects spanning various industries such as High-Tech, communication, media, healthcare, retail, and telecom. Employees benefit from a collaborative setting that encourages skill expansion through interaction with a diverse team. Work-life balance is prioritized, with flexible schedules, work-from-home opportunities, and paid time off provided. Professional development is supported through training programs focused on communication skills, stress management, professional certifications, and technical and soft skills. In addition to competitive salaries, GlobalLogic provides employees with various benefits, including family medical insurance, life insurance, pension schemes, health awareness programs, extended maternity leave, performance bonuses, and referral bonuses. Fun perks such as sports events, cultural activities, corporate parties, and discounts at popular stores and restaurants contribute to a positive workplace environment. GlobalLogic, a leader in digital engineering, helps brands worldwide design and develop innovative products, platforms, and digital experiences. With a focus on experience design, engineering, and data expertise, the company enables clients to envision possibilities and accelerate their digital transformation. Operating under Hitachi, Ltd., GlobalLogic serves industries such as automotive, communications, financial services, healthcare, manufacturing, media, entertainment, semiconductor, and technology, contributing to a sustainable society through innovation and technology-driven solutions.,