A Product Support Engineer is responsible for providing technical assistance, troubleshooting issues, and offering customer support for a company's products or services. They play a crucial role in ensuring customer satisfaction, resolving technical problems, and maintaining positive customer relationships. Technical Assistance: Respond to customer inquiries and provide technical guidance and solutions. Troubleshoot technical issues and provide step-by-step instructions to resolve problems. Issue Resolution: Diagnose and resolve customer-reported problems with products or services. Collaborate with cross-functional teams for issue escalation and resolution Customer Communication: Communicate clearly and effectively with customers to understand their issues and provide timely updates on progress. Product Knowledge: Develop a strong understanding of the company's products, services, and their technical aspects. Stay updated on product updates and changes. Documentation: Document customer interactions, troubleshooting steps, and solutions accurately in internal systems. Problem-Solving: Analyze technical problems, identify root causes, and recommend appropriate solutions. Share insights and feedback with product development teams for continuous improvement. Qualifications: Bachelor's degree in Computer Science, Engineering, Information Technology, or related field. Relevant certifications in technical support or a related discipline can be beneficial. Skills: Strong technical aptitude and problem-solving skills. Excellent communication skills, both written and verbal. Customer-centric mindset and empathy. Ability to explain technical concepts to non-technical customers. Adaptability to different product environments and technologies. Basic understanding of programming languages and software tools. Detail-oriented for accurate issue documentation and tracking. Job Types: Full-time, Permanent Pay: ₹16,000.00 - ₹20,000.00 per month Benefits: Commuter assistance Health insurance Provident Fund Education: Bachelor's (Preferred) Experience: total work: 1 year (Required) Language: Hindi (Required) License/Certification: Driving Licence (Required) Work Location: In person
As a Product Support Engineer at our company, your primary responsibility will be to provide technical assistance, troubleshoot issues, and offer customer support for our products or services. You will play a critical role in ensuring customer satisfaction, resolving technical problems, and maintaining positive customer relationships. **Key Responsibilities:** - **Technical Assistance:** - Respond to customer inquiries and provide technical guidance and solutions. - Troubleshoot technical issues and provide step-by-step instructions to resolve problems. - **Issue Resolution:** - Diagnose and resolve customer-reported problems with products or services. - Collaborate with cross-functional teams for issue escalation and resolution. - **Customer Communication:** - Communicate clearly and effectively with customers to understand their issues and provide timely updates on progress. - **Product Knowledge:** - Develop a strong understanding of the company's products, services, and their technical aspects. - Stay updated on product updates and changes. - **Documentation:** - Document customer interactions, troubleshooting steps, and solutions accurately in internal systems. - **Problem-Solving:** - Analyze technical problems, identify root causes, and recommend appropriate solutions. - Share insights and feedback with product development teams for continuous improvement. **Qualifications:** - Bachelor's degree in Computer Science, Engineering, Information Technology, or related field. - Relevant certifications in technical support or a related discipline can be beneficial. **Skills:** - Strong technical aptitude and problem-solving skills. - Excellent communication skills, both written and verbal. - Customer-centric mindset and empathy. - Ability to explain technical concepts to non-technical customers. - Adaptability to different product environments and technologies. - Basic understanding of programming languages and software tools. - Detail-oriented for accurate issue documentation and tracking. In addition to the job responsibilities and qualifications, you will be part of a full-time, permanent job type with benefits including commuter assistance, health insurance, and provident fund. A bachelor's degree is preferred for education, and at least 1 year of total work experience is required. Proficiency in Hindi language and possessing a Driving Licence are mandatory for this in-person work location.,