NO QU TECH SOLUTIONS PVT LTD

A Product Support Engineer is responsible for providing technical assistance, troubleshooting issues, and offering customer support for a company's products or services. They play a crucial role in ensuring customer satisfaction, resolving technical problems, and maintaining positive customer relationships. Technical Assistance: Respond to customer inquiries and provide technical guidance and solutions. Troubleshoot technical issues and provide step-by-step instructions to resolve problems. Issue Resolution: Diagnose and resolve customer-reported problems with products or services. Collaborate with cross-functional teams for issue escalation and resolution Customer Communication: Communicate clearly and effectively with customers to understand their issues and provide timely updates on progress. Product Knowledge: Develop a strong understanding of the company's products, services, and their technical aspects. Stay updated on product updates and changes. Documentation: Document customer interactions, troubleshooting steps, and solutions accurately in internal systems. Problem-Solving: Analyze technical problems, identify root causes, and recommend appropriate solutions. Share insights and feedback with product development teams for continuous improvement. Qualifications: Bachelor's degree in Computer Science, Engineering, Information Technology, or related field. Relevant certifications in technical support or a related discipline can be beneficial. Skills: Strong technical aptitude and problem-solving skills. Excellent communication skills, both written and verbal. Customer-centric mindset and empathy. Ability to explain technical concepts to non-technical customers. Adaptability to different product environments and technologies. Basic understanding of programming languages and software tools. Detail-oriented for accurate issue documentation and tracking. Job Types: Full-time, Permanent Pay: ₹16,000.00 - ₹20,000.00 per month Benefits: Commuter assistance Health insurance Provident Fund Education: Bachelor's (Preferred) Experience: total work: 1 year (Required) Language: Hindi (Required) License/Certification: Driving Licence (Required) Work Location: In person