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Product Support Engineer at An IT Service Company

Product Support Engineer at An IT Service Company

Talentzo Delhi

1 - 5 years

8 - 14 Lacs

bengaluru

Posted:1 week ago| Platform:

Apply

Skills Required

it support customer service aws

Work Mode

Remote

Job Type

Full Time

Job Description

Responsibilities

Handle customer support tickets via email, chat, and helpdesk tools within SLA.
Troubleshoot software, hardware, network, and API-related issues.
Escalate complex issues and document bugs for engineering teams.
Guide customers with clear solutions and maintain high satisfaction.
Create and maintain knowledge base and troubleshooting documentation.
Collaborate with Engineering, QA, and Product teams for issue resolution.

Preferred candidate profile

Experience in technical/customer support roles.
Hands-on experience with REST APIs, SQL, and ticketing tools.
Knowledge of authentication (OAuth, JWT, SSO) and basic web security.
Frontend troubleshooting skills (HTML, CSS, JavaScript).
Log analysis and basic scripting (Python/Bash/PowerShell).
Familiarity with SaaS and cloud platforms (AWS/Azure).
Strong communication and problem-solving skills.

Perks & Benefits

Health Insurance
Internet Allowance

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Talentzo Delhi

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Product Support Engineer at An IT Service Company