Product Support Consultant, gTech Ads Customer Support

As a Technical Project Manager at gTech Ads, you will have the opportunity to work with customers of all sizes, providing them with support, media, and technical services related to our Ad products stack. Your role will involve guiding customers on optimizing their use of our products, setting up accounts, implementing ad campaigns, and offering media solutions for their business and marketing needs. Additionally, you will be responsible for providing complex technical and measurement solutions, along with consultative support for our large customers. In this role, you will collaborate with Sales, Product, and Engineering teams within Google to develop better solutions, tools, and services that enhance our products and improve the overall client experience. Your focus will be on ensuring that our customers receive the best return on investment with Google and that we maintain our position as a trusted partner. At gTech, we strive to create products and services that have a positive impact on the world, and your role will be instrumental in bringing these solutions to life. As part of a global team of trusted advisors, you will leverage your technical expertise, product knowledge, and understanding of customer needs to deliver bespoke solutions and scalable tools that maximize the potential of Google products. Your responsibilities will include prioritizing and delivering exceptional customer service throughout the customer journey, troubleshooting and resolving issues for Google's advertisers, business teams, agencies, and partners. You will apply your product experience to solve technical customer issues, analyze data and insights to create action plans, and collaborate with cross-functional partner teams to enhance the overall client experience. Your ability to own end-to-end customer solutions, provide insights to support product and process improvements, and drive operational enhancements will be key to your success in this role. If you are a proactive and customer-focused professional with a background in technical project management or customer-facing roles, we invite you to apply and be part of our dynamic team at gTech Ads.,