Product Support Consultant, gTech Ads Customer Support Google

5.0 - 9.0 years

0 Lacs

hyderabad, telangana

On-site

As a Technical Project Manager at gTech Ads, you will have the opportunity to work with customers of all sizes, providing them with support, media, and technical services related to our Ad products stack. Your role will involve guiding customers on optimizing their use of our products, setting up accounts, implementing ad campaigns, and offering media solutions for their business and marketing needs. Additionally, you will be responsible for providing complex technical and measurement solutions, along with consultative support for our large customers. In this role, you will collaborate with Sales, Product, and Engineering teams within Google to develop better solutions, tools, and services that enhance our products and improve the overall client experience. Your focus will be on ensuring that our customers receive the best return on investment with Google and that we maintain our position as a trusted partner. At gTech, we strive to create products and services that have a positive impact on the world, and your role will be instrumental in bringing these solutions to life. As part of a global team of trusted advisors, you will leverage your technical expertise, product knowledge, and understanding of customer needs to deliver bespoke solutions and scalable tools that maximize the potential of Google products. Your responsibilities will include prioritizing and delivering exceptional customer service throughout the customer journey, troubleshooting and resolving issues for Google's advertisers, business teams, agencies, and partners. You will apply your product experience to solve technical customer issues, analyze data and insights to create action plans, and collaborate with cross-functional partner teams to enhance the overall client experience. Your ability to own end-to-end customer solutions, provide insights to support product and process improvements, and drive operational enhancements will be key to your success in this role. If you are a proactive and customer-focused professional with a background in technical project management or customer-facing roles, we invite you to apply and be part of our dynamic team at gTech Ads.,

Posted 3 weeks ago

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Principal Technical Account Representative (TAM) Oracle

10 - 15 years

10 - 14 Lacs

Navi Mumbai

Work from Office

Our customers will measure our contribution to their success based on the value they receive from our services. TAMs are responsible for the overall governance and technical service delivery. They help customers maximize the business value of their Oracle investments, achieving the desired business outcomes while minimizing risk. To do this, TAMs must become trusted advisors to the customer, ensure consistency and quality of deliverables, help customers deliver their IT strategy, overcome challenges and meet business goals, and use leading practices for successful Oracle technology and Cloud deployments and operations. The Services Portfolio includes Managed Services, On-Premise, Hybrid Cloud, Applications, Platforms and Databases (SaaS/PaaS/IaaS), and Security services that TAMs may manage in full or in part. Expert on Oracle Engineering Systems (ExaCC, ExaData, PCA, PCC, OCNE, OLE). Career Level - IC4 Responsibilities Develop and Manage the Oracle Customer Relationships by forming long term customer relationships with key customer contacts. Work is non-routine and complex, involving the application of advanced technical/business skills in area of specialization. Provides direction and mentoring to more junior team members. Understand customers industry drivers, organization structure and key stakeholders, key projects and goals, and critical success factors as well as technical infrastructure and roadmap. Work collaboratively with sales, the delivery teams and customers to identify appropriate solutions. Coordinate delivery of Oracle Services, operating as the primary delivery contact to the customer, aiding and facilitating customer communications and activities across other Oracle lines of business. Responsible for delivering to the contracted terms, effective and efficient use of Oracle delivery resources, achieving the contract margin and revenue objectives. Identify and submit delivery leads for new opportunities and contract renewals. Act as a point of contact for any major incidents, responsible for managing communication and customer expectations through resolution. Establish and maintain a delivery governance model with the customer at the management and executive levels. Perform scope and risk management. Contribute to initiatives for Oracle delivery organizational process improvement and tool development. Conduct periodic Service Account Planning and Account Reviews.

Posted 3 months ago

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