Job
Description
You will be accountable for providing customers with guidance and support throughout the full life cycle of implementation to ensure successful and effective use of Oracle's products and related implementation services. Your main focus will be to maximize customers" use of Support Services, drive high satisfaction, referenceability, and protect/enhance revenue streams. As a trusted advisor, you will advocate for the customer and align with stakeholders of assigned customers. - Act as a leading contributor both individually and as a team member, providing direction and mentoring to others. - Display authority, confidence, and a deep understanding of customers" business strategies and industry trends. - Develop and manage Oracle Support relationships with designated large accounts. - Establish professional relationships with key customer contacts to ensure the highest level of customer satisfaction. - Coordinate the delivery of Support Services to meet customer goals and objectives, and drive contract renewal. - Identify and submit Delivery Leads for new opportunities, collaborate with Sales, Customer Support Manager, and customers to determine needs and identify appropriate solutions. - Lead complex Account Planning and Account Reviews, tracking and communicating status on complex projects including risk identification and mitigation recommendations. - Execute Project and Contract Management, including contract cost, resources and scheduling, scope and risk management. - Provide leadership and expertise in the development of new products/services/processes, frequently operating at the leading edge of technology. - Lead initiatives for organizational process and tool development and improvement. - Contribute to the organization at a regional level to drive regional and global strategy execution. - Have detailed experience and demonstrated execution of Oracle policies, procedures, reporting, escalation process, and delivery tools with complex contracts. - Often take a project lead role, working on non-routine and very complex tasks involving the application of advanced technical/business skills in the area of specialization. Career Level: IC5 - Detailed experience in Oracle policies, procedures, reporting, escalation process, and delivery tools with complex contracts. - Advanced technical/business skills in the area of specialization. As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds. At Oracle, we are committed to expanding our inclusive workforce that promotes diverse insights and perspectives. We partner with industry leaders in almost every sector, operating with integrity for over 40 years of change. Oracle offers global opportunities where work-life balance flourishes. We provide a highly competitive suite of employee benefits designed on the principles of parity and consistency, including flexible medical, life insurance, and retirement options. We also encourage employees to engage in volunteer programs to give back to their communities. We are committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability, please call +1 888 404 2494, option one.,
