Product Support Associate

Newfold Digital is a leading web technology company that serves millions of customers worldwide. Our customers are familiar with our diverse portfolio of brands, including Bluehost, HostGator, Domain.com, Network Solutions, Register.com, and Web.com. We specialize in assisting customers of all sizes in establishing a digital presence that yields tangible results. Our commitment to providing an extensive range of products and personalized support underscores our dedication to collaborating with customers to meet their online presence requirements. At the heart of our company's success lies in the synergy between our team, our clients, and our brands. We are currently seeking technically proficient candidates with exceptional interpersonal skills to join us as Web Solution Specialists. In this role, you will act as the primary point of contact for our clients, responsible for troubleshooting technical issues, delivering prompt customer feedback, and supporting the implementation of new applications, among other responsibilities. As a Web Solution Specialist, your key responsibilities will include: - Troubleshooting technical issues related to our products and services - Following up with clients to ensure issue resolution - Managing internal and external escalations via various communication channels - Interacting with customers through multiple mediums to address their concerns efficiently - Testing and analyzing our current and upcoming products and services - Reporting bugs and collaborating on solutions - Developing strategies to enhance customer experience, internal processes, and business performance - Being available to work in a 24x7 rotational shift setup To succeed in this role, candidates should meet the following criteria: - Preferred degree in Engineering, Computer Science, or a related field - Commitment to achieving challenging goals and contributing meaningfully - Strong customer service skills with the ability to empathize and engage effectively - Proficiency in identifying and addressing customer needs - Excellent written and verbal communication skills - Strong computer and internet skills with a willingness to learn new technologies - Enthusiasm for technology and a strong online presence Additionally, candidates should have technical knowledge in areas such as: - Networking and DNS basics - Domain names and web hosting servers - Hardware, Linux/Windows Operating Systems - cPanel/Plesk - Web and Email servers configuration and troubleshooting - CMS applications like WordPress At Newfold Digital, we offer a dynamic work environment that includes options for remote, hybrid, or office-based work setups. We prioritize work-life balance, celebrate diversity and inclusion, and provide a range of benefits, including health insurance options, education sponsorships, and flexible leaves. We are committed to supporting our employees" growth and development, offering mentorship opportunities and avenues for career advancement. Join #teamnewfold and explore new possibilities with us.,