Product Support Associate Newfold Digital

0.0 - 4.0 years

0 Lacs

maharashtra

On-site

Role Overview: Newfold Digital, a leading web technology company, is seeking a technically skilled individual with excellent interpersonal skills for the position of Web Solution Specialist. In this role, you will be the primary point of contact for clients, responsible for troubleshooting technical issues, providing timely customer feedback, and supporting the implementation of new applications. Key Responsibilities: - Troubleshoot technical issues related to products and services offered to customers - Follow up with clients to ensure issue resolution - Handle internal and external escalations via emails/calls - Interact with customers through various mediums to identify and address their ...

Posted 2 weeks ago

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Product Support Associate Newfold Digital

0.0 - 4.0 years

0 Lacs

maharashtra

On-site

As a Web Solution Specialist at Newfold Digital, you will play a crucial role in providing technical support and exceptional customer service to clients. Your responsibilities will include troubleshooting technical issues, following up with clients to ensure problem resolution, handling escalations, interacting with customers through various mediums, testing and analyzing products, reporting bugs, and contributing to enhancing customer experience and operational metrics. Additionally, you will be required to work in a 24*7 rotational shift setup. **Key Responsibilities:** - Troubleshoot technical issues related to products and services - Follow up with clients to ensure issue resolution - Ha...

Posted 2 months ago

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Product Support Associate Newfold Digital

0.0 - 4.0 years

0 Lacs

maharashtra

On-site

Newfold Digital is a leading web technology company that serves millions of customers worldwide. Our customers are familiar with our diverse portfolio of brands, including Bluehost, HostGator, Domain.com, Network Solutions, Register.com, and Web.com. We specialize in assisting customers of all sizes in establishing a digital presence that yields tangible results. Our commitment to providing an extensive range of products and personalized support underscores our dedication to collaborating with customers to meet their online presence requirements. At the heart of our company's success lies in the synergy between our team, our clients, and our brands. We are currently seeking technically profi...

Posted 4 months ago

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