Product Solutions Consultant, gTech Ads Customer Support

As a Product Solutions Consultant at gTech Ads Customer Support organization, you will play a crucial role in providing high-quality customer support and delivering end-to-end solutions to customers. Your responsibilities will include troubleshooting technical issues, communicating with internal and external stakeholders, and leveraging your problem-solving skills to resolve issues efficiently. With a focus on managing troubleshooting tasks, you will apply your technical expertise to detect and resolve issues effectively. Your role will involve liaising with stakeholders to address customer inquiries and provide timely updates on issue resolution. By prioritizing outstanding customer service, you will ensure a seamless experience for Google's advertisers, sales teams, agencies, and partners throughout their journey. To excel in this role, you should have a Bachelor's degree or equivalent practical experience, along with a minimum of 8 years of experience in customer-facing roles. Additionally, a Master's degree in Business, Statistics, Mathematics, Economics, Engineering, or a related field is preferred. Experience in technical product support, cloud support, quality engineering, or site reliability engineering will be advantageous. Your ability to translate technical concepts into non-technical language for executive audiences will be essential in this role. Moreover, experience in business analysis, developing dashboards, and using online advertising solutions like Google Ads will be beneficial. By analyzing data and insights, you will create action plans to address root causes, drive operational improvements, and enhance product adoption for customers. Joining the gTech team means contributing to Google's mission of creating products that positively impact the world. As part of a customer-centric team, you will have the opportunity to make a difference by helping customers maximize the potential of Google's products. If you are passionate about delivering exceptional customer support, solving technical challenges, and collaborating with cross-functional teams, this role offers an exciting opportunity to drive customer success and innovation.,