Product Solutions Consultant

As a Product Solutions Consultant at our gTech Ads Customer Support organization, you will play a vital role in providing high-quality customer support and delivering end-to-end customer solutions. With a focus on managing troubleshooting tasks and utilizing your problem-solving skills, you will be responsible for detecting and resolving issues for our advertisers and sales teams. Your role will involve liaising with internal and external stakeholders to communicate on customer issues and questions effectively. With a Bachelor's degree or equivalent practical experience, along with at least 8 years of experience in customer-facing roles, you will have a solid foundation for this position. Additionally, a Master's degree in Business, Statistics, Mathematics, Economics, Engineering, or a related field would be preferred. Experience in technical product support, cloud support, quality engineering, or site reliability engineering will be advantageous for this role. Your responsibilities will include prioritizing and delivering outstanding customer service throughout the customer journey, troubleshooting complex technical product issues, and applying product expertise to resolve technical customer issues. You will also be involved in developing tools and automation for better diagnostics and debugging, as well as providing feedback to internal cross-functional teams to improve product feature offerings. By joining our team, you will be contributing to creating products and services that make a positive impact on the world. Our customer-centric approach and technical expertise allow us to support customers globally, ensuring they benefit from the full potential of Google products. If you are passionate about translating technical concepts into solutions for non-technical and executive audiences, this role offers an exciting opportunity to make a difference.,