Product Owner - Service Now

As a Product Owner managing the Enterprise Services (ES) Request & Workflow platform, you are responsible for driving the vision to enhance the employee support experience for ES customers in the organization. You will work in an Agile environment to deliver Initiatives with measurable value and business outcomes. Stakeholder management is crucial for this role, as you will partner with customers to articulate the feature roadmap priorities and measure success over time. Additionally, you will collaborate with your development Squad to bring your roadmap to life. - Partnering with multiple roles across the organization to translate business goals into a feature-driven Product Roadmap - Defining and communicating Objectives and Key Results (OKRs) to align technical product initiatives with organizational goals - Driving innovation and continuous improvement aligned to market trends - Designing functional process and workflow in a global environment to enhance end user experience - Engaging in continuous discovery to better understand and anticipate customer needs - Collaborating with the development squad to translate roadmap Initiatives into actionable Epics and Stories - Articulating evolving priorities and desired business outcomes for the Quarterly Business Review (QBR) process Qualifications Required: - Bachelor's degree - 10+ years of experience as a Product Owner, Product Manager, or in a related field at a director level - Strong understanding of service management, business operational processes, and workflow management - Proficiency in Agile methodology - Background in Consulting industry is a plus The company values maintaining an Enterprise, holistic view of challenges across customer segments to promote scalable, long-term solutions and engaging in public speaking to influence senior and executive leadership for driving the right decisions.,