Product Owner

As a dynamic and experienced Product Manager & Technical Lead, you will be responsible for owning and driving the end-to-end digital product roadmap across mobile, web, and Salesforce platforms. This hybrid role combines the strategic vision of a Product Manager with the technical leadership of a Delivery Lead to ensure successful, scalable, and customer-centric digital experiences. You will play a critical role as the bridge between business stakeholders and technical teams, overseeing product strategy, agile delivery, technical feasibility, and stakeholder engagement. In this role, your key responsibilities will include defining and managing the product vision and roadmap in alignment with business goals and customer needs. You will translate strategic objectives and stakeholder feedback into actionable epics, features, and user stories, prioritize and manage the product backlog, and lead sprint planning, backlog grooming, and roadmap reviews with stakeholders and delivery teams. You will also lead cross-functional squads, including App Development, Web/CMS, and Salesforce platform teams, aligning them on sprint goals, delivery timelines, dependencies, and release plans. Tracking delivery KPIs such as sprint velocity and feature completion will be crucial to ensure roadmap progress, along with facilitating collaboration between business and technical stakeholders throughout the delivery lifecycle. Additionally, you will provide high-level technical guidance and review solution designs to ensure feasibility and scalability. Collaborating with technical leads across Salesforce, mobile, and web platforms will be essential to ensure architectural consistency, oversee testing and QA processes, and coordinate UAT and deployment readiness. As the primary point of contact for stakeholders across Marketing, Retail, and Loyalty functions, you will communicate roadmap progress, timelines, and changes clearly to all relevant stakeholders. Supporting digital platform use for marketing campaigns, customer experience initiatives, and analytics will also be part of your responsibilities. Furthermore, you will document key decisions, processes, and implementations to enable effective knowledge transfer and contribute to the onboarding and upskilling of internal resources for long-term product ownership. To be successful in this role, you should have 12+ years of experience in digital product management and/or technical delivery leadership, proven experience as a Product Owner in agile environments (Scrum, SAFe), a strong technical foundation in platforms such as Salesforce, mobile apps, and content management systems, excellent leadership and communication skills to drive cross-functional alignment, and experience in customer loyalty, CX platforms, or retail technology is a plus. Product Owner certification or Salesforce certification is mandatory.,