Product Manager

Job Role:

Process Design & Improvement

• Design and document end-to-end operational processes (loan origination, disbursement, collections, customer onboarding, grievance redressal).
• Identify process / Product gaps and inefficiencies; recommend and implement improvements
• Reviewing LAP/ MLAP/Rural LAP Product, Industry benchmarking on process, policies etc
• Place the process change proposal before the top management and issue necessary circulars/advisory to the field staff for effective implementation.
• Digitize and automate workflows in collaboration with IT/technology teams.
• New product improvement or new product ideation and pilot or new market analysis.

2. Compliance & Risk Management

• Liaise with external auditor for compliance and coordination.
• Ensure operational processes comply with RBI and MFIN/SA-DHAN guidelines.
• Monitor adherence to internal policies, KYC/AML norms, and field audit findings.
• Lead root cause analysis of process deviations and develop corrective actions.

3. Operational Excellence

• Define and track KPIs for TAT, error rate, delinquency, and customer satisfaction.
• Standardize and centralize processes where feasible to reduce costs and errors.

4. Cross-Functional Collaboration

• Coordinating with various functions and departments to implement a project/process change.
• Support rollout of new products or changes in regulatory processes by designing or refining operational workflows.

5. Team Training & Change Management

• Train operations and field staff on new/revised processes and SOPs.
• Drive change management during process transitions or tech integrations (e.g., transitioning to paperless onboarding).
• Clarifying all product/process related queries of the branch teams.
• Training the L&D team to cascade the process change or new process implementation.

Skills Required :

• Good communication skills
• Strong understanding of Loan Against Property industry
• Sound knowledge of MS office (Excel, Word, PPT)
• Ability to multi-task & manage multiple responsibilities simultaneously
• Analytical ability & management skills will be added advantage