Product Manager

Our company works with organizations to promote data protection best practices within their organization as well as establish compliance with standards such as PCI DSS and regulations such as the European General Data Protection Regulation (GDPR).

More than 225,000 users in 100+ countries look to our company for tools, technology, and strategic security support. Founded in 2008 with a decade of service to the hospitality industry, we are a privately held company with regional offices across the United States and internationally. We are currently seeking a Product Manager to add to our team.

As a Product Manager, you'll own the design and execution of key software products, collaborating with Engineering and cross-functional teams to define requirements, create clear, actionable product requirement documents (PRDs), deliver value, and enhance customer experience. You'll be the bridge between business goals and technical solutions to ensure clarity, alignment, and results.

The Product Manager will be responsible for the following tasks:

• Define, maintain, and prioritize the Product Roadmap in alignment with company goals and customer needs.
• Collaborate with cross-functional teams, including Engineering, Product, Sales, Customer Success, and Security to gather input on product design.
• Lead discovery and scoping sessions to identify goals, user pain points, technical constraints, and potential solutions.
• Translate complex ideas into clear, actionable documentation that communicates scope, use cases, user flows, acceptance criteria, and dependencies.
• Own end-to-end creation, iteration, and maintenance of Product Requirement Documents (PRDs), user stories for assigned software products.
• Manage product backlogs, ensuring that items are regularly scoped and prioritised.
• Partner with the Engineering Team throughout the development lifecycle, clarifying requirements, prioritization, and intended outcomes.
• Facilitate consistent, transparent communication across teams, driving alignment and escalating risks, blockers, or decisions as needed.
• Monitor post-release performance, gather stakeholder feedback, and support continuous improvement.
• Contribute to planning discussions by advocating for customer needs, technical feasibility, and business impact.
• Track KPIs such as adoption rates, feature usage and customer satisfaction to measure success.

• 3+ years of experience in product management or a related role within a software development environment.
• Proficiency in Agile/SCRUM frameworks and the software development lifecycle.
• Strong skills in gathering requirements and writing technical documentation.
• Proven experience collaborating with cross-functional teams and technical stakeholders.
• Excellent communication skills (written and verbal).
• Experience in B2B SaaS or enterprise software.
• Technical literacy and understanding of web application architecture, APIs, SSO, and integrations.

• Background in software engineering or a technical field.
• Familiarity with tools like Jira, Confluence, Notion, or similar.
• Experience with the hospitality industry.
• Familiarity with Learning Management System (LMS) platforms, security awareness tools.
• Knowledge of data protection and data privacy best practices.

• The salary offer to the successful candidate will be based on job-related education, geographic location, training, licensure and certifications, and other factors.
• We provide significant career growth, competitive compensation, and a benefits package including generous personal time off, holiday pay, health insurance, and pension.