Job
Description
Role Overview: As a Service Delivery Manager (SDM), you will provide delivery leadership for multiple engineering teams within an infrastructure managed service offering. This customer-facing role requires successful management of client and employee expectations. Your responsibilities will include providing leadership to diverse engineering teams, engaging in team member on-boarding and training, leading internal and customer meetings, and collaborating with partner teams to support growth strategies. Key Responsibilities: - Provide leadership to diverse engineering teams. - Develop, implement, and monitor real-time data analytics to report service delivery performance to customers regularly. - Engage in team member on-boarding, training, and service improvement activities. - Lead internal and customer meetings covering delivery performance, service improvements, and quality. - Ensure the quality of service and performance, define future demand from growth and projects, and communicate proposed solutions to customers. - Work closely with partner teams to support growth and develop enhanced managed service capabilities. - Collaborate with lead engineers and stakeholders to define the roadmap for all programs. - Work closely with resourcing teams to develop program pipelines and a process for hiring strong candidates. - Develop and maintain employee retention goals and incentives for employee satisfaction. - Lead the project planning process by prioritizing work against the capacity and capability of the team. Qualifications: - Bachelor's degree in MIS, computer science, systems engineering, electrical engineering, business, or a related field. - Networking or data center experience with a minimum certification of CCNA/JNCIA or equivalent. - Strong interpersonal skills and ability to supervise, mentor, and lead teams of up to 50 engineers. - Understanding of operations and technologies within the infrastructure capacity provisioning and deployment practices. - Ability to create quarterly business reviews using data analysis/metrics and financial management. - Excellent English oral and written communication skills with the ability to speak and write at executive levels. About the Company: Infogain is a human-centered digital platform and software engineering company based out of Silicon Valley. They engineer business outcomes for Fortune 500 companies and digital natives in various industries such as technology, healthcare, insurance, travel, telecom, and retail & CPG. Infogain accelerates experience-led transformation in the delivery of digital platforms and is also a Microsoft Gold Partner and Azure Expert Managed Services Provider. With offices in multiple locations and delivery centers worldwide, Infogain focuses on utilizing technologies like cloud, microservices, automation, IoT, and artificial intelligence to drive digital transformation.,
