Product Implementation Manager

Position Overview:

The role of Associate Technology Manager at Uniken India is both dynamic and demanding, offering a unique

blend of technical depth and leadership responsibility. As a key player in customer integration and infrastructure reliability, you will face the challenge of navigating complex technical environments. Leading integration efforts for mission-critical cybersecurity products, you will work at the intersection of application architecture, network security, and real-time issue resolution.

This role demands an analytical mindset, calm under pressure, and the ability to guide both clients and internal teams through technical ambiguity - ensuring smooth deployments, minimal downtime, and continuous improvement. This role offers significant opportunities for growth into senior delivery & support management positions. We actively promote from within and provide mentorship to help you achieve your career goals. If you thrive in high-stakes environments and are passionate about bridging technology with business outcomes, this is your challenge to lead.

Key Responsibilities:

• Extensive experience in Linux (RHEL, Ubuntu, etc) environments. Strong understanding of Data Center, OS, and Storage concepts. Ensure system uptime of 99.9%.
• Understand high availability concepts, including clustering, load balancing, uptime/downtime, failover (active-passive/active-active) and disaster recovery planning
• Strong understanding of database concepts like Clustering, Replication, and NoSQL concepts. Ability to use database tools (e.g. MongoDB).
• Internet Technologies: Good knowledge in DNS, Web and Application Servers (e.g., Tomcat,

WebLogic), Virtualization, Cloud Computing, VPC, VNet and basic web technologies (HTML,

JavaScript).

• Basic understanding of the mobile technologies and concepts like PlayStore/AppStore, GCM/FCM, APNs, etc.
• Strong knowledge of IT security and software, Antivirus, Firewall, Networking, and Server support.
• Proficiency in MS-Office, Project Management software (JIRA, Confluence, etc.) and Support software (Zendesk, Zohodesk, etc).

• Install, configure, and integrate Product on customers servers

  . Follow and execute instructions from user guides or emails to operate, monitor, and resolve system issues.
• Lead the product integration (Mobile SDKs, Backend APIs, etc) effort by understanding the customers product and participating in design/integration discussions.
• Take calls, sessions and remotes of customer issues and provide prompt and accurate resolution/feedback to customers. Ensure proper recording and closure of all issues.
• Must be able to document activities, procedures, reports etc.
• Should be ready to work for extended shifts and travelling to client sites, if needed.
• Lead and mentor a team of technology professionals, providing guidance, training and support.
• Possess an analytical mindset, capable of working under pressure and resolving complex technical issues.
• Excellent customer management and communication skills.
• Understand business scenarios and recommend changes to products to fulfill customer needs.
• Implement and manage SRE practices including defining SLAs, SLIs, and SLOs. Ensure robust observability across application and infrastructure layers. Gain hands-on experience in maintaining high availability and performance.
• Adopt Chaos Engineering to proactively identify and address potential problems in production systems, ensuring resilience and reliability.