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Arosys Technologies
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Product Documentation Expert

Product Documentation Expert

Arosys Technologies

2 - 7 years

15 - 20 Lacs

bhilai

Posted:2 days ago| Platform:

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Skills Required

content management product engineering pdf technical writing html application development microsoft dynamics continuous improvement crm salesforce

Work Mode

Work from Office

Job Type

Full Time

Job Description

Create, update, and maintain comprehensive product documentation, including user guides, integration workflows, API references, onboarding content, and release notes.

Script and produce
help videos and walkthrough content
that explain product features and workflows in a simple, engaging way.

Participate in Agile sprints and stand-ups to stay aligned with product development timelines and upcoming documentation deliverables.

Work closely with Product Managers, Engineers, QA, and UX teams to gather technical information and translate it into clear and structured content.

Organize documentation for easy navigation and discoverability, applying sound information architecture principles.

Use visual aids such as screenshots, diagrams, and step-by-step instructions to enhance understanding.

Manage internal and external documentation using tools like Wiki.js and Zendesk (Markdown and Visual Editor).

Maintain editorial consistency across all documentation, help videos, and in-app content.

Collaborate with the UX team to write clear tooltips, feature descriptions, and in-app help text.

Keep all documentation and videos in sync with each product release to ensure accuracy and timeliness.

Required Skills & Qualifications

2+ years of experience in technical writing or product documentation for SaaS platforms.

Strong ability to write clear, structured, and accurate content for both technical and non-technical audiences.

Hands-on experience creating user guides, integration docs, and release notes.

Familiarity with CRM platforms (Salesforce, HubSpot, Microsoft Dynamics) or similar B2B integrations is a plus.

Proficiency in content management systems such as Wiki.js or Zendesk.

Working knowledge of Markdown and HTML for documentation formatting.

Ability to work collaboratively in Agile development environments.

Strong attention to detail, excellent communication skills, and a structured approach to content organization.

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