Product Design Specialist

Why this job matters

The Product Design Specialist independently undertakes and executes advanced, iterative and user centred product design activities, ensuring that BT’s products and features are of the highest level of craft and execution, easy to use, and deliver experiences that create value for customers.

What you’ll be doing – your accountabilities

1. Delivers initiatives to improve the user experience of a product from conception to launch in partnership with product managers, engineers, researchers and content designers.

2. Contributes to strategic decisions around the future direction of BT’s products and product design strategy.

3. Drives the design of end-to-end user flows and experiences within BT’s design systems and/or standards.

4. Crafts new or complex digital-first experiences that achieve commercial goals such as increased digital channel share and have clear commercial impact.

5. Builds meaningful internal relationships, contributes to a culture of design excellence and promotes a user-centred way of working.

6. Advocates for customer needs, overseeing that designers and squads are designing solutions that solve real customer needs.

7. Implements continuous improvement opportunities to improve the design team processes, ensuring a consistent and coherent process to manage design quality and collaboration across squads.

8. Champions, continuously develops and shares with team knowledge on emerging trends and changes in customer experience such as customer problems and ensures that the squads are sharing ideas and insights.

9. Mentors other product designers, helping to improve the team’s craft and meet ambitions as well as act as a technical resource.

The skills you’ll need to succeed

• User Centred Design
• Product Design
• User Experience Design
• Interaction Design
• User Interface Design
• User Centred Research
• Visual Design
• Prototyping
• Accessibility Management
• User Journey Mapping
• User Experience Strategy
• Data Analysis
• Workshop Coordination
• Content Design

Leadership accountabilities

• Leading inclusively and safely - I inspire and build trust through self-awareness, honesty and integrity.
• Owning outcomes - I take the right decisions that benefit the broader organisation.
• Delivering for the customer - I execute brilliantly on clear priorities that add value to our customers and the wider business.
• 1Commercially savvy - I demonstrate strong commercial focus, bringing an external perspective to decision-making.
• Growth mindset - I experiment and identify opportunities for growth for both myself and the organisation.
• Building for the future - I build diverse future-ready teams where all individuals can be at their best.