Product Business Manager

Job Title: Business Product Manager Loyalty & Fintech Platforms

Location: Delhi-NCR, India

Reports To: Business Head

About the Role

We are seeking a dynamic and execution-focused Business Product Manager to lead the strategy and development of our loyalty engine, scale the B2B distribution of digital products, and drive innovation across payment systems including UPI, NPCI switch infrastructure, and cross-border transactions. This role requires a balance of product thinking, stakeholder collaboration, execution excellence, and a strong grounding in fintech systems.

Key Responsibilities

Product Strategy & Ownership

• Own end-to-end product lifecycle for the loyalty platform and B2B gift card ecosystem.
• Define and deliver product roadmaps aligned with business goals across fintech, gifting, and loyalty.
• Ideate and prioritize features that solve for customer engagement, merchant adoption, and transaction intelligence.

Fintech & Payments Expertise

• Lead product development and compliance alignment across UPI integrations, NPCI switch flows, and real-time routing mechanisms.
• Collaborate with PSPs, banks, and NPCI to optimize transaction success rates, latency, and cost.
• Define frameworks for retry logic, dynamic routing, and failover handling in payment flows.

B2B Distribution Enablement

• Build scalable APIs, white-labeled tools, and partner-facing dashboards for merchant and enterprise onboarding.
• Collaborate with sales, delivery, and customer success to unlock large-format retailers, aggregators, and channel partners.

Data & Insights

• Partner with analytics to design real-time dashboards for product adoption, merchant activity, and transaction performance.
• Drive metric-based experimentation and insights-based iteration across product and business lines.

Cross-functional Leadership

• Lead agile ceremonies, prioritize sprints, and remove delivery roadblocks.
• Work closely with engineering, design, operations, compliance, and external stakeholders to deliver releases on time and budget.

Ideal Candidate Profile

Must-Have

• 8+ years of experience in product or program management in fintech, loyalty, or digital distribution domains.
• Hands-on experience in managing large-scale delivery and solutioning for payments or closed-loop instruments like gift/loyalty cards.
• Deep understanding of UPI architecture, PSP switching, NPCI compliance protocols, and cross-border remittance flows.
• Proven track record of managing distributed engineering teams, agile delivery, and C-level stakeholder reporting.

Nice-to-Have

• Technical background with exposure to APIs, SQL, Postman, or cloud platforms (AWS, Azure).
• Experience working in or with organizations like Razorpay, Qwikcilver, Pine Labs, Juspay, or NPCI ecosystem partners.
• PMP, PSM I, or ITIL certifications.
• Exposure to loyalty program design and gamification concepts.

Why Join Us

• Build products that power loyalty and commerce across India’s leading brands and retailers.
• Work with a nimble, high-performance team solving complex, high-scale fintech problems.
• Opportunity to own a zero-to-one roadmap in a rapidly scaling business vertical.