Product Application Support with Capital Market Domain

Product Application Support with Capital Market Domain

Are you curious, motivated, and forward-thinking? At FIS youll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

We are Securities Finance and Processing under Capital markets Trading and Processing group. FIS Securities Processing and Finance Suite of solutions provide the Capital Markets industry with global solutions that drive their operational, risk, regulatory, and securities finance and securities lending needs. This ecosystem of tightly integrated solutions helps clients to increase revenues by monetizing all aspects of their securities finance and lending business. Additionally, FIS’ full suite of securities processing solutions for operational, regulatory and risk needs, streamline the middle- and back-office workflow for a smooth production experience while providing predictable and economy-of-scale pricing.

What you will be doing

• Identification and validation of issues. Analysts document client calls and emails in our universal call tracking database that will be the source of status for clients throughout the life cycle of the ticket
• L1 and L2 functional application support. Report, troubleshoot, and document client application issues.
• Prioritization and escalation of open items. Research and resolution of issues. Status of projects
• Coordination with internal teams as necessary. Information regarding product functionality. General client communication
• Assist clients in the implementation of new system features. As needed, may provide guidance on our products via WebEx.
• Analysts or other product specialists can provide an overview for new software releases, reviewing each of the new product features with clients in advance of the software upgrades. Additionally, the team supports maintenance and release upgrades through validation and coordination with clients. The Client Services team managers provide oversight and assist in escalation, as needed.

What you bring:

• 5 to 10 Years of experience in Product Application Support with CX support.
• Strong understanding of

  Capital Market

  domain like Order flow for Equities and Options, Understanding of trading and settlement of Equities, Options and Fixed Income securities, trading life cycle
• Good experience on

  level2 functional support, level1 call support

  and interaction with clients to resolve issues.
• Good experience in Unix, ORACLE –

  SQL

  , Python, Shell Script, C
• Good understanding of trading environments

  and overnight batch processes and

  Basic knowledge of tools like Team Support, Jira, Service Now.
• Willing to work in 5 Am to 11 Pm IST shits in Rotational shifts.

Added bonus if you have :

• CDAC Certification
• C, C++ Certification
• Advance computing certification

What we offer you

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A competitive salary and benefits
• A variety of career development tools, resources, and opportunities