Product and Presales Manager - AI

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About the Role

Product & Pre-Sales Manager

Youll help shape product roadmaps, guide solution architecture, and support enterprise sales teams in presenting AI voice and chat solutions to global clients—especially in telecom and customer service domains.

Key Responsibilities

Product Management

• Define, own, and communicate the product vision for AI voice agents and conversational AI solutions.
• Drive product roadmap and feature prioritization in collaboration with engineering and data science teams.
• Ensure product-market fit by deeply understanding user pain points, contact center workflows, and voice automation opportunities.
• Gather customer feedback, usage data, and competitor intelligence to evolve product offerings.
• Support creation of use cases, technical documentation, and training materials.

Pre-Sales Leadership

• Work directly with enterprise clients to understand requirements and craft AI-based call center and voice automation solutions.
• Lead demos, proof-of-concepts, and technical solutioning for key accounts.
• Collaborate with the sales team to respond to RFPs, RFIs, and create compelling proposals.
• Translate business problems into solution architectures using AI, NLP, and contact center technologies (CCaaS, IVR, voice AI platforms).
• Act as a subject matter expert in client meetings, industry events, and technical workshops.

Required Skills & Experience

• 3–7 years of experience in product management, technical pre-sales, or solution consulting, ideally in AI or telecom environments.
• Deep understanding of conversational AI, NLP/NLU engines (e.g., Dialogflow, Rasa, Amazon Lex, IBM Watson, Microsoft Bot Framework).
• Exposure to voice bot platforms, CPaaS providers (e.g., Twilio, Vonage), or AI contact center stacks.
• Ability to draft and communicate solution architecture involving APIs, cloud platforms (AWS, Azure, GCP), and AI services.
• Excellent communication and presentation skills with both business and technical audiences.
• Experience working with or selling to contact centers, BPOs, telecom operators, or large enterprises.
• Prior experience integrating AI agents with CRMs (e.g., Salesforce, Zendesk), ACD/IVR platforms, or CCaaS systems (e.g., Genesys, NICE, Five9).
• Hands-on understanding of speech-to-text (STT), text-to-speech (TTS), and voice analytics.
• Familiarity with RAG-based conversational agents, LLMs, or open-source AI frameworks.
• Background in telecom, enterprise AI, or customer experience automation.

Why join us

• We are fast growing Telecom and IT company in the playground for past 14 years
• Venturing into AI - a lot of headroom to grow along with the company's growth
• Collaborative yet competitive, inclusive and flexible work environment
• we value employee's suggestion
• Opportunity to work on large-scale deployments across industries and geographies.
• Fast-growing team with global ambition and deep technical roots.